Operations Team Lead

Operations Team Lead

Location : Essen

On site role

Operational Hours : Business Hours

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at : telusinternational.com

You will be responsible for :

• Providing mentorship, guidance and development to the team
• Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
• Establishing team goals and working with direct reports on strategies for results development
• Delivering projects involving quantitative analysis, industry research, and strategy development
• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
• Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions

We expect :

Relocation package provided for suitable candidates outside of Germany