Desktop Support Engineer L2 DE

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT MARBURG GERMANY!

Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

• Client in 190 countries
  
• 6000 Engineers
  
• 200 Enterprise Clients
  

What Youll Do:

• Provide end-user support for Windows 710 Active Directory GPOs Office 365 hardware troubleshooting antivirus solutions and helpdesk ticketing systems; manage mobile devices (iOS/Android) and ensure device security through enterprise encryption.
  
• Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence.
  
• Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed.
  

Requirements

What You Need:

• Degree in IT or equivalent practical experience; certifications such as CompTIA A or MCP preferred.
  
• Hands-on experience with Microsoft Active Directory Group Policy Objects (GPOs) Office 365 and basic networking concepts including TCP/IP and VPN.
  
• Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.
  
• Proven ability to diagnose and resolve technical issues efficiently with strong problem-solving capabilities.
  
• Excellent multitasking time management and interpersonal skills with a focus on delivering high-quality customer service and meeting deadlines.
  

Benefits

Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis Germany and be at the forefront of IT support excellence!

Required Skills:

What You Need: Degree in IT or equivalent practical experience; certifications such as CompTIA A or MCP preferred. Hands-on experience with Microsoft Active Directory Group Policy Objects (GPOs) Office 365 and basic networking concepts including TCP/IP and VPN. Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management. Proven ability to diagnose and resolve technical issues efficiently with strong problem-solving capabilities. Excellent multitasking time management and interpersonal skills with a focus on delivering high-quality customer service and meeting deadlines.