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Senior Experience Manager

Senior Experience Manager

CorecruitmentBerlin, Berlin, Germany
Vor 4 Tagen
Stellenbeschreibung

Start : ASAP

Languages : German and English

I am seeking an exceptional  Member Experience Manager  to lead one of my clients premium workspace locations in Berlin.

As the heart and soul of the location, you'll be the go-to problem solver, momentum driver, and experience creator for their members.

Are you interested yet???

The Role :

  • Oversee all aspects of running the location, including hospitality, people management, member care, facilities, and spend control
  • Embody the companies values to deliver true hospitality
  • Lead your team by example and create an exceptional workplace experience for their members

You will be Responsible for :

Member Experience and Hospitality

  • Identify and address members' needs, becoming their trusted go-to for assistance
  • Strategize and execute well-attended events catering to diverse member interests
  • Maintain high occupancy rates and Net Promoter Scores (NPS)
  • Conduct effective site tours and work with the sales team on proposals

    • Operations and Facilities Management

  • Oversee facilities maintenance and performance of supply partners
  • Manage location's P&L and control costs creatively
  • Handle member billing, debt collection, and evictions when necessary
  • Prepare incident reports and manage move-in / move-out schedules

    • Team Leadership

  • Manage, coach, and nurture your team to embody company values
  • Support the General Manager in strategic decision-making
  • Onboard new hires and provide ongoing training

    • Sales and Community Building

  • Conduct site tours, identifying prospective members' needs
  • Manage renewals with a focus on unit profitability
  • Develop strong relationships with members and gather feedback
  • Animate the coworking community through events and enriched service offerings

    • Qualifications

  • 2+ years of experience managing a hospitality / customer service business
  • Strong interpersonal, networking, and communication skills
  • Ability to train and inspire a team
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Office and strong IT skills
  • Passion for entrepreneurial communities
  • Event planning experience
  • Interest in wellness is a plus

    • You're a Great Fit If

  • You can handle any member request, big or small
  • You're energized by people and excel at team management
  • Your attention to detail is noteworthy
  • You remain calm under pressure and in challenging situations
  • You're resilient and embrace unpredictable days as growth opportunities
  • You're willing to get hands-on while making strategic decisions for future success
    • Jobalert für diese Suche erstellen

    Manager Experience • Berlin, Berlin, Germany