Senior Account Manager

Descartes Unites the People and Technology that Move the World

The need for efficient secure and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology powerful trade intelligence and the reach of our network Descartes helps get goods information transportation assets and people where theyre needed when theyre needed.

Were one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity better serve customers thrive competitively keep pace with evolving regulations and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq : DSGX TSX : DSG) with headquarters in Waterloo Ontario Canada and offices and partners around the world. With record financial performance for more than 16 years we lead the industry in innovation investment. Every day logistics service providers manufacturers retailers distributors and other logistics-intensive businesses of all sizes rely on our scale stability and comprehensive solution footprint to move whats most important to them. Learn more at .

Were growing fast and invite you to join our amazing team.

We are looking for a passionate driven Senior Account Manager to take primary ownership of our customer and partner relationships in Switzerland.

The Role

In this role you will manage and grow relationships with key customers and partners working closely with our Professional Services team and wider Descartes organisation. Your focus is on customer satisfaction retention and revenue growth through upsell opportunities. You will act as the main point of contact for contract renewals and ensure timely accurate execution.

You will regularly visit customers and partners across Switzerland directly contributing to Descartes success in the region. Reporting to the VP of Sales you will join an energetic supportive team that consistently strives to exceed customer expectations supported by international teams including Marketing Professional Services Legal and Customer Support.

What Were Looking For

A seasoned professional with strong domain expertise in Electronic Data Interchange (EDI).

Solid understanding of Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes and how these are supported by EDI business flows.

Knowledge of eInvoicing is a strong plus.

Proven experience in customer-facing roles bringing energy strong communication skills and a customer-first mindset.

Ability to engage and influence senior executives and operational leaders clearly articulating how Descartes EDI and messaging solutions drive operational efficiency and bottom-line savings.

Key Attributes

Self-starter and team player with experience in the B2B EDI or related SaaS space.

Energetic confident and resilient in a fast-paced environment.

Analytical and curious able to understand complex business challenges.

Strong relationship builder comfortable interacting with senior stakeholders.

Strategic thinker with attention to detail and a big-picture mindset.

Collaborative open-minded and proactive in bringing new ideas forward.

What You Bring

5 years of B2B experience ideally within SaaS or subscription-based models.

Strong business planning skills with the ability to measure report and adapt performance.

Proven success in dynamic evolving environments.

Bachelors degree or equivalent experience.

Fluent in German (Swiss) and English; French and / or Italian are an advantage.

Whats in It for You

Work with a diverse customer and partner portfolio including leading FMCG retailers suppliers and logistics providers.

Make a visible impact by helping customers streamline processes ensure compliance and achieve strategic goals.

High level of autonomy and ownership over yourcustomersandpartnerrelationships.

Be part of a human-sized collaborative team while benefiting from the scale stability and resources of a global organisation

Opportunity to contribute ideas and feedback that influence how we work with customers and evolve our solutions.

Location : Switzerland (travel within the country required)

Join Us

As we scale were looking for new doers collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. Were entrepreneurial hardworking geeky-in-a-good way problem solvers. Guided by our values we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership to be heard and to carve a path for your individual accomplishments to help drive our success. At Descartes everyone has a voice and the best idea wins regardless of who makes it. We offer competitive compensation great benefits remote and flexible work hours and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552000 metric tons of CO2 in 2020 by reducing fuel and paper consumption : a team thats committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for and Descartes sounds like the team and the mission you want to be part of apply now. We cant promise it will be a fit but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking summarization and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings transcripts and notes are used for recruitment including improvement of our process and record-keeping purposes. Should you have any questions or concerns about our process please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected status or any other characteristic protected by federal provincial or local law. For more information about our commitment to equal employment opportunity please review our Code of Business Conduct and Ethics at

Required Experience :

Manager

Key Skills

Business Development,Sales Experience,OEM,Account Management,Product Demos,Microsoft Powerpoint,Salesforce,Relationship Management,Sales Management,Customer relationship management,Enterprise Sales,negotiation

Employment Type : Full Time

Experience : years

Vacancy : 1