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Plasma Center Manager

Plasma Center Manager

Ruhr PlasmaBochum, North Rhine-Westphalia, Germany
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Tasks

Description

  • Develop objectives for the

center’s day-to-day activities.

  • Conduct effective resource

    • planning to maximize the productivity of resources (people, technology, etc.).

  • Supervision of Plasma Collection

    • duties and proper documentation.

  • Collect and analyze the center

    • statistics (trend of sales, operating costs, etc.).

  • Assume responsibility for

    • budgeting and tracking expenses.

  • Hire, coach, and provide training

    • to personnel to maintain high customer service standards.

  • Evaluate performance with key

    • metrics

  • Prepare reports for local office
  • Manage the daily running of the

    • center, including sourcing equipment, effective resource planning, and applying

    center strategies and operations.

  • Undertake needs assessments,

    • performance reviews, and cost / benefit analyses.

  • Set / meet performance targets for

    • efficiency, sales, and quality.

  • Ensure all relevant

    • communications and data are updated and recorded.

  • Advise clients on products and

    • services available.

  • Liaise with supervisors, team

    • leaders, operatives, and third parties to gather information and resolve

    issues.

  • Maintain up-to-date knowledge of

    • industry developments and involvement in networks.

  • Coordinate staff recruitment and

    • write job adverts.

  • Review the performance of staff,

    • identify training needs and plan training sessions.

  • Handle the most complex customer

    • complaints or inquiries.

  • Organize shift patterns and the

    • number of staff required to meet demand.

  • Coach, motivate, and retain

    • staff.

  • Coordinate bonus, reward, and

    • incentive schemes.

  • Forecast and analyze data against

    • budget figures on a weekly and / or monthly basis.

    Requirements

    Requirements

  • Proven experience as a plasma

    • center manager or similar positions.

  • Experience in customer service is

    • required.

  • Knowledge of performance

    • evaluation and customer service metrics.

  • Solid understanding of reporting

    • and budgeting procedures.

  • Experience in basic financial

    • analysis (cost-effectiveness, cost-benefit, etc.).

  • Outstanding communication and

    • interpersonal skills.

  • Excellent organizational and

    • leadership skills with problem-solving ability.

  • Positive and patient.
  • Ability to multitask and remain

    • calm under pressure, especially during peak hours or intense situations.

  • Knowledge of management

    • principles and familiarity with company products, services, and policies.

  • Fluent in both language of

    • English and German (reading and writing).

    Proficient in Microsoft Office (Excel, Word, and Outlook)

  • Men is

    • preferred