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Sales Support & Customer Success Manager (m / w / d)

Sales Support & Customer Success Manager (m / w / d)

Optimol Instruments Prüftechnik GmbHMünchen, Bayern, Deutschland
Vor 10 Tagen
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Sales Support & Customer Success Manager (m / w / d) at Optimol Instruments Prüftechnik GmbH | softgarden

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Sales Support & Customer Success Manager (m / w / d)

Full Time

Hybrid

München, Deutschland

With Professional Experience

7 / 1 / 25

Do you enjoy handling customer inquiries, preparing technical information, and providing operational support to the sales team? Are you proactive, solution-oriented, and you love being part of a well-coordinated team? Then you’re exactly who we’re looking for!

As part of our internal sales team, you will support our Key Account Managers in managing our clients from the industrial sector. You will be the first point of contact for inquiries, prepare offers, coordinate internally with technical and logistics departments—and ensure, behind the scenes, that our solutions reaches the customer quickly, precisely, and reliably. In this role, you organize, you manage and you are a service provider for our demanding customer relationships.

This is the job :

  • You help to develope our existing customers and identify new opportunities
  • Creation and updating sales offers, as well as maintaining all relevant offer and order data in the ERP-system
  • Building a stable information network with our application engineers to ensure customer inquiries are reflected and providing clear, technically sound feedback to customers
  • As a central point of contact for our customers, you will accompany the entire process—from offer creation to order completion—and ensure smooth order processing and shipping
  • Working with the CRM system and continuously optimizing processes in collaboration with the sales team
  • Operational support in key account management and contributing to strategic development
  • Participation in campaigns, trade fairs, and sales-related activities
  • Creation and maintenance of reports in sales controlling to ensure transparency of processes and results
  • Support in contract management as well as internal documentation

This is you :

To successfully handle these exciting and varied tasks, you should bring the following qualifications and attributes :

  • Completed commercial or technical apprenticeship—ideally with experience in internal sales or technical customer service
  • Good technical understanding and the ability to present complex information in a structured and customer-friendly manner
  • Confident handling of CRM systems, MS Office, and ideally ERP solutions
  • Strong organizational skills with an eye for detail and a passion for clear processes
  • Excellent communication skills—both written and spoken, both English and German
  • Service-oriented approach with the ambition to truly resolve customer concerns
  • A team player mentality, able to connect information internally and think ahead
  • Initiative and enthusiasm for shaping structures and driving things forward

    • What we offer you :

  • A central role in internal sales :  You are the link between customers, sales, and internal teams—your work makes a real difference!
  • Varied tasks :  From preparing offers to completing orders, you actively shape processes and contribute your own ideas.
  • T eam spirit & appreciation :  You’ll join a motivated, collegial team with open communication and mutual support.
  • Modern working conditions :  Flexible working hours, 30 days of vacation, and a permanent contract ensure a healthy work-life balance.
  • Individual development :  We support your personal and professional growth through targeted training and further education.
  • Attractive location :  Our office is centrally located and easily accessible—ideal for team interaction and joint activities.
  • Job security :  We offer you a long-term perspective in a successful, growing company.

    • Ready to help us shape the future of tribology together?

    Become part of our team—we look forward to meeting you!

    Optimol Instruments Prüftechnik GmbH

    Katharina Köhnlein | bewerbung@optimol-Instruments.de

    Internet : www.optimol-instruments.de

    Apply Online

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