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Technical Support Specialist

Diligent CorporationMünchen, Bavaria, Germany

Vor 2 Tagen

Stellenbeschreibung

About Us

Diligent is the global leader in modern governance providing SaaS solutions across governance risk compliance audit and ESG. Empowering more than 1 million users and 700000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions faster. No matter the challenge.

At Diligent you are an agent of positive change. You are joining a team of passionate smart creative people who not only want to help build thesoftware companyof the future but who want to make the world a more sustainable equitable and better place.Be a part of a global community on a mission to make a real impact.

Learn more at diligent.

Role Overview : The primary responsibilities involve customer support including frontend tasks handling customer calls and emails and addressing both technical and nontechnical issues. Typical queries include assistance with document uploads password recovery and general troubleshooting. This is a blend of both technical and nontechnical support.

Technical Support Specialist Responsibilities :

Provide assistance on Windows operating systems and product installations.
Handle system maintenance tasks patch installations and upgrades.
Perform simple Windows administration tasks.
Support external clients answering their queries and resolving issues.

Daily Responsibilities :

Average of 20 calls per day.

Respond to customer emails.

Attend customer meetings to represent the support team and address any questions that arise.

Provide both technical and nontechnical support as needed.

Strong communication skills are essential for effective support.

Key Skills & Qualifications :

Strong communication skills.

Basic knowledge of Windows administration tasks.

Proficiency in German language is a must

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few

We have teams all over the world . We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.

Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our worldchanging idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. Baltimore London Galway Budapest Vancouver Bengaluru Munich and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV / AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local laws.We also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your Rights.We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

To all recruitment agencies : Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Required Experience :

Unclear Seniority

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1

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Technical Support Specialist • München, Bavaria, Germany