IT Support - Frankfurt - F/M

Publicado el 26/11/2025

Labor

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.

Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.

More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our activity in Germany :

• Main activity : Airline Catering
• Key clients: United Airline, LATAM, Saoudia, Egypte Air…
• Headcount : 600 people

We are looking to hire an IT SUPPORT.

Main responsabilities :

• Provide technical assistance to employees or customers regarding Hardware Software and Network issues.
• Troubleshoot and resolve technical problems via Phone, E-Mail, Chat or in Person.
• Install configure and maintain Computer Systems, Software, Printers and other IT Equipment.
• Perform System Updates, Patches and Upgrades.
• Manage user accounts and permissions.
• Monitor IT Systems to identify potential issues and ensure smooth operations.
• Document issues and solutions in Ticketing Systems.
• Set up Workstations for new employees (Hardware, Software, Accounts).
• Complete required security documentation and ensure all items are correctly labeled.
• Ensure IT security compliance such as applying security policies and monitoring for risks.

Perfil

• Location: Must be located in Frankfurt or near by and be able to travel to various locations (Berlin,Munich)
• Education: Bachelors Degree in Computer Sciences or related field.
• Expierence: Previous experience in help desk or technical support is preferred.
• Skills: Strong problem-solving abilities, Strong communicaton skills and the ability to work under pressure.
• Basic knowledge of remote support Tools (TeamViewer, RDP, Anydesk)