German Speaking Customer Support fully remote within Europe

German-Speaking Customer Care Bike Expert (Remote)

Category: Customer Support / E-Mobility
Location: Remote Work From Home (Europe)
Employment Type: Freelance / B2B Contract
Languages Required: German (native/fluent) English (B2)

About the Role

We are partnering with an innovative European e-mobility company that is redefining how people experience sustainable transportation. They are looking for a German-speaking Customer Care Bike Expert to join their fully remote team and provide high-quality support throughout the customer journey.

This role suits someone who enjoys customer interaction works well independently and has a genuine interest in bikes technology and sustainable mobility.

Key Responsibilities

• Handle customer inquiries via email chat and occasional phone support
• Advise customers on selecting the most suitable e-bike based on their needs

• Provide accurate product information and personalized recommendations

• Support customers with orders deliveries warranties and after-sales queries

• Collaborate with internal teams to resolve escalated cases

• Maintain excellent service quality and customer satisfaction

• Contribute ideas to improve customer experience and internal processes

Candidate Profile

Required:

• Ability to work as a freelancer or via own company (B2B cooperation)

• Native or fluent German with strong written and verbal communication skills

• English at B2 level or higher

• Previous experience in customer support service or a customer-facing role

• Comfortable working remotely and managing tasks independently

• Strong problem-solving skills and customer-oriented mindset

Nice to have:

• Interest or background in bikes e-mobility or tech products

• Experience supporting customers in an e-commerce environment

Whats Offered

• 100% remote position work from anywhere in Europe

• Flexible working hours within a broad daily schedule

• Freelance compensation with long-term collaboration potential

• Product training and continuous support

• Opportunity to work with a sustainability-driven international team

Why Join

Youll play a key role in helping customers make informed decisions while supporting the growth of a company focused on greener mobility solutions. Your expertise will directly impact customer satisfaction and long-term success.

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Experience: years
Vacancy: 1