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Service Owner (f / m / d) for Service Desk

Service Owner (f / m / d) for Service Desk

Innomotics GmbHNúremberg, Bayern, Alemania
Vor 30+ Tagen
Anstellungsart
  • Unbefristet
Stellenbeschreibung

We are looking for a  Service Owner (f / m / d) for Service Desk  to join our team at Innomotics – A Siemens Business.

Your change engine. Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on / off to everything smart in between. Our most powerful engine : more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you. 15,000 and counting.  Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

Your future role.

  • You oversee the operations and continuous improvement of our global Service Desk, ensuring it meets the needs of our users and aligns with business objectives.
  • You are in charge of managing the Service Desk service provider, ensuring high-quality support for all IT-related incidents and service requests.
  • Together with the central and local IT teams and service providers, you will develop strategies for improving user support and enhancing the overall user experience.
  • You coordinate and drive the necessary upgrade and patching activities in collaboration with solution suppliers and consulting partners.
  • You monitor, and validate the performance of the Service Desk environment, ensuring service level agreements (SLAs) are met.
  • You verify and validate support processes and documentation against business requirements and standards.
  • Participation in the exchange of experiences with other IT experts and organizing the transfer of know-how within the global organization also falls in your responsibility.
  • Understanding and owning the financial aspects of Service Desk, including budgeting & cost management

Your profile.

  • You have completed your degree in Information Technology, Computer Science, or a comparable field.
  • You have several years of experience in IT support and service desk management, with a strong understanding of IT service management processes.
  • Experience in working as a project manager in IT support or service desk operations is a plus.
  • You possess a solid understanding of incident management, request fulfillment, and problem management.
  • Your technical expertise enables you to manage and improve Service Desk operations effectively.
  • You are characterized by your excellent communication skills, and you are adept at working in international teams, showcasing your intercultural competence.
  • In terms of language skills, (very) good, business fluent English would be important, if possible German or another language relevant to Innomotics (Czech, Chinese, Spanish).

    • Our benefits.

  • 30 days of vacation per calendar year
  • Flexible working models
  • Pension benefits
  • Development opportunities
  • Health care offerings
  • Childcare subsidy
  • Employer subsidy for "Deutschlandticket”
  • Canteens with lower prices for employees
  • Access to a benefits portal with attractive employee offers

    • Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

    As an equal-opportunity employer we are happy to consider .

  • if you would like to find out more about jobs & careers at Innomotics.