Technical Support Engineer (SWIFT)

Description

• To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical / electro / mechanical equipment, computer systems, coupled with software solutions.
• Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
• Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
• To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.
• Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
• May be involved in tool installation, relocation, and upgrade of equipment
• Provide Technical Training

Minimum Qualifications

Master's Level Degree , Bachelor's Level Degree or work experience of at least 1 year