Business Process Manager Order To Cash – Customer, Pricing and Order Management

This role will closely align with business stakeholders and Global Business Process Owners to capture business requirements, elicit best practices, and define global business processes within OTC.

The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and standards.

They will work in partnership with the Digital Technology (DT) organization as well as third party consultants to ensure a fit-for-purpose cloud application configuration and solution that satisfies standards for user experience.

A successful candidate must be able to think broadly and connect the end-to-end processes yet be comfortable in the detail with a broad understanding of the process, how they are performed, where the levers are, and how they can be improved to ensure the process delivers the strategy of the business.

This position can be based anywhere within EMEAI, working remotely.

Responsibilities of the position include working within the Order to Cash workstream to :

Global Business Process Management :

• Assist the Business Process Owners to define and standardize global business processes for enterprise customer account support, order management, pricing management and export order management and enable value realization for the global Enterprise Resource Planning (ERP) and associated boundary applications.
• Partner with Product Owners, DT resources, Consulting Partners, and key Business Stakeholders.
• Align key stakeholders on the direction of the global processes and build consensus.
• Identify and engage with Subject Matter Experts (SMEs) who represent all divisions and lines of business within all regions of the company to ensure representation.
• Work with SMEs to gather and document business requirements.
• Participate in on site discovery sessions.
• Record use cases for global vs. regional solutions including statutory and regulatory requirements.
• Build and document process workflows in enterprise document repository.
• Ensure processes align with data definitions and governance requirements. Identify gaps, conflicts, and partner with appropriate Enterprise Data owners to resolve.
• Develop methods to monitor, track and report key process indicators and develop appropriate governance policies to ensure process compliance.
• Coordinate with cross-functional leadership teams (project and business) on issues / concerns for upcoming process changes.
• Engage with partners and owners of related business functions and boundary applications as required.
• Participate in system integration and user acceptance end-to-end testing and raise concerns to leadership.
• Assist with validation and approval of data extracts and loads for testing milestones and go live activities.
• Participate in on-site project implementation as well as post go live support.

Continuous Improvement

• Support global goals and initiatives via thoughtful process mapping using the enterprise document repository and Celonis process mapping tools, focusing on CI opportunities.
• Assist in developing Global Policies and procedures for key business processes to ensure strong internal controls.
• Implement best practices aimed at reducing waste, improving customer experience, and enabling individual and team productivity.
• Stay informed on the latest system updates that will impact existing processes.
• Champion the use of automation tools and process simplification.

Change Management

• Champion standardization and simplification efforts.
• Highlight the positive outcomes of program and business changes and how they support the mission and strategy of the company and stakeholders.
• Adopt the use of new tools and resources that help support change at enterprise and local level.
• Support the training of end users on processes.
• Four-year or equivalent degree in Business, Engineering, Supply Chain, Finance, IT or another business-related field or 12 years relevant experience.
• 5+ years’ operations support experience including customer set up and account management, order related management, pricing management, and / or export order management.
• Experience using Customer Relationship Management (CRM) software.
• Prior roles supporting Business to Business (B2B) customers.
• Familiarity with EDI tools and processes related to order management.
• Proven documentation that job performance consistently meets or exceeds in role expectations as documented in job descriptions.
• 3+ years supervisory or management experience.
• Previous participation in a large-scale project and or major system implementation.
• Working knowledge of Order to Cash processes, systems, data, and reporting as they relate to customers and orders.
• Strong business knowledge and functional depth of respective area with continuous improvement experience.
• Excellent oral and written communication skills with ability to convey ideas in both technical and user-friendly language.
• Exceptional ability to facilitate meetings and follow up with resulting action items.
• Ability to work effectively in a collaborative, multi-cultural environment and to lead and influence cross-organizationally with and without direct authority.
• Ability to effectively move forward on tasks even with ambiguous or changing requirements.
• Senior leadership level communication skills with ability to lead, persuade, and motivate to effect organizational change.
• Exceptional ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Exhibit ability to conduct research into applications.
• Exceptional systems / process orientation with demonstrated analytical thinking, organization skills and critical thinking skills.
• Knowledge of project planning and management procedures, practices, and techniques.
• Superior communication and negotiating skills to effectively review efficient improvements with all levels of key executives, division management and control / budget level managers.
• Ability to travel regularly

Preferred :

• Six Sigma green or lean belt certified.
• Master’s Degree in business related field.
• Experience working in Sherwin-Williams Corporate and Business organizations.
• Prior experience with the following software applications : Oracle, Jira, Trade Automation.
• Lean or six sigma experience.
• Export order management and trade compliance training and knowledge.
• Customer Relationship Management experience.
• Pricing strategy and maintenance experience.
• Familiarity with ERP and Supply Chain terminology.

Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).