Support and Commissioning Engineer (DevOps)

Job Title: Support & Commissioning Engineer (DevOps)

Location: Europe, NEP - hybrid (remote & on-site working)

Dept.: TFC Delivery

Position: Full-time, permanent

NEP is searching for a highly skilled and experienced candidate to join our team and help optimise our centralised broadcast services supporting a variety of marquee customers, including national sports leagues and leading streaming services.

As a Support and Commissioning Engineer - DevOps, you will work closely with broadcast engineers, software developers, system operators, and other stakeholders to maintain seamless on-air production and solve engineering issues as well as monitor, streamline and automate our infrastructure and processes. Your primary responsibility will be to design, implement, and maintain our critical infrastructure, ensuring seamless broadcast operations.

This role will also work with the rest of the support and commissioning team as part of the on-call rotation (1 week per month) supporting TFC users throughout the group. This role requires a strong interest and previous experience with software development, infrastructure monitoring and network technologies as well as a strong background broadcast technology and on-air production.

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and maintain our centralised broadcast services - including IP based video routing infrastructure (SMPTE-2110) and production systems.
• Build and maintain scalable, fault-tolerant, and highly available systems in the NEP data center and public cloud environments, ensuring the smooth acquisition, processing and delivery of content.
• Troubleshoot and resolve issues related to infrastructure, performance, and deployments, with a focus on uninterrupted production and delivery.
• Continuously improve our monitoring, logging, and alerting systems to ensure high system availability and performance, delivering optimal broadcast output.
• Collaborate with broadcast engineers and software developers to identify and implement measures to optimise system performance and reliability, contributing to a seamless customer experience.
• Stay up to date with best practices and emerging trends in DevOps, cloud technologies, and related tools, applying innovations to further develop our world class offerings.

Qualifications:

• Bachelor's degree in Computer Science, IT, Engineering, or a related field, or equivalent work experience is preferred.
• Previous experience working in a live broadcast or media environment.
• Proficiency delivering complex networks and systems within a demanding live broadcast environment, including experience with SMPTE 2110 based infrastructure.
• Proficiency in using infrastructure-as-code tools (such as Terraform, Ansible, or CloudFormation) to build and manage infrastructure.
• Experience with setting up and managing containerization technologies such as Kubernetes (K8s/K3s), ensuring effective broadcasting operations.
• Deep knowledge in Observability platforms for logging, metrics and tracing - some of the tools we use are Prometheus, Graylog and Grafana
• A passion for automation and automated testing using CI/CD tooling and test frameworks.
• Strong problem-solving skills and the ability to troubleshoot complex issues related to infrastructure, network, and software deployments.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment, ensuring seamless broadcasting processes.
• Strong written, verbal and interpersonal communication skills in English

Desirable Experience:

• Experience in public cloud and hypervisor technologies including AWS, Azure, GCP, or ESXi with vSphere
• Familiarity with agile development methodologies and DevOps practices, contributing to a nimble and efficient environment.
• Experience with network configuration and build, including Netbox/Natuobot with Ansible for templating and configuration of system.
• You can articulate technical solutions, limitations, obstacles and risks.
• Technical fluency with key broadcast technologies including: live production systems, graphics, replay, audio, communication, playout, transmission, encoding, captioning, etc

Benefits:

At NEP, you'll be part of a team that brings the world's biggest live and broadcast events to life. We pride ourselves on innovation and excellence, and our global team of over 4,000 employees is driven by a shared passion for technology and creativity. Ensuring we have our employees covered at NEP is a top priority:

• Cycle to Work Scheme: Fancy a new pair of wheels and want to reduce your carbon footprint at the same time? Our Cycle to Work scheme offers money-saving on bikes, safety equipment, and other accessories while promoting healthier and environmentally friendly journeys to work.
• Pension: We offer a contributory pension scheme to our employees and encourage everyone to invest in their future through a long-term savings plan with tax relief. Our pension partner also provides access to other saving products such as ISAs and GIAs.
• Training: Our aim is to develop and inspire our future leaders and people of tomorrow. At NEP, we are committed to developing our people and ensuring everyone who works here can build a fantastic career. Unlimited online training is at our fingertips through our training platforms. We provide financial aid and paid time off for job-related qualifications and study that will support you in your career with NEP.
• Employee Assistance Programme (EAP): Free 24/7 access to financial, legal, health, and wellbeing resources and support for employees and their immediate families.
• Private Medical Insurance (PMI): Employees and their families can access world-class healthcare and treatment with medical history disregard coverage plans.
• Eye Care: Employees receive free access to eyesight tests with Specsavers, and contributions towards the cost of prescription glasses.
• Hearing Tests: A dedicated in-house testing unit for all UK employees.
• Life Insurance: Financial security for your loved ones. We provide your next of kin with a lump-sum payment in the event of your death.
• Income Protection: You will receive a percentage of your income (basic salary) in the event of long-term sickness/disability.
• Uber Discounts: NEP has officially partnered with Uber for Business, bringing you exclusive benefits for both Rides and Eats! It's not just about making our internal processes smoother; it's about making your day-to-day life easier and more enjoyable. You'll have access to more vehicles, premium support, the opportunity to collect Avios points.

Note: This job advert is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended to reflect the needs of the business.