Project Assistance (m/f/d)

Are you an office administrator or clerk looking for a combination that has all the right elements? Appropriate remuneration, professional advice and support as well as the expertise and security of an internationally operating group? Then we have the right job for you: We are currently looking for a Project Assistant for Complaints Management for a company in the energy sector in Dortmund. Apply now - we look forward to hearing from you! People with disabilities are very welcome here.

Here's what we offer

• Attractive salary package with Christmas and vacation bonuses
• Contribution to company pension scheme after probationary period
• Up to 30 days' vacation per year
• Tailored training opportunities and free language courses
• Regular team events such as summer parties and Christmas parties
• Discounted membership at around 2,900 sports, leisure and wellness facilities with Wellhub

Your tasks

• Recording and detailed analysis of customer/supplier complaints to identify the cause of the problem
• Development and implementation of solution strategies
• Careful documentation of all complaints and measures taken
• Managing and processing legal documents and corresponding correspondence, e.g. legal letters
• Working with internal and external parties to resolve legal disputes efficiently
• Managing and processing applications and letters from the arbitration board
• Coordination with the parties involved to find an amicable solution
• Preparing reports and documentation on the progress and outcomes of arbitration proceedings
• Ensuring compliance with all regulatory requirements and BNetzA specifications
• Professionally processing and responding to inquiries and letters from the BNetzA

Your profile

• Completed commercial training with relevant professional experience
• Several years of experience in complaint management or in a similar position
• Sound knowledge of the relevant legal and regulatory requirements, in particular in the area of the BNetzA, as well as the GPKE and GeLi Gas
• Experience in dealing with customer and supplier complaints and in processing legal letters and regulatory inquiries
• Confident handling of SAP system, MS Office and Microsoft Dynamics CRM
• Strong analytical skills
• Strong organizational skills, high customer focus and service orientation
• Excellent verbal and written communication skills
• Working time model: 38 hours/week