Client Solution Architect with German

As a Client Solution Architect you will be at the forefront of client interactions serving as a key point of contact to provide tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions.

This role offers an exciting opportunity to work closely with diverse clients enhancing their experience with NIQs solutions while ensuring high-quality service delivery.

Key Responsibilities:

• Client Engagement: Serve as the primary operational contact for clients handling all operational concerns including requirement gathering delivery timelines data modifications and quality issues.
• Communication & Coordination: Effectively communicate with clients coordinating calls and meetings as needed in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
• Requirement Gathering & Delivery: Collect client requirements translate them into actionable internal work orders set project timelines and monitor progress through to successful delivery.
• Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently ensuring a smooth and effective workflow.
• High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision maintaining high standards of quality and meeting agreed-upon timelines.
• Proactive Solution Development: Identify opportunities to enhance client data suggesting improvements or new approaches that lead to more robust cost-effective and enduring database production for NIQ.
• Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks guaranteeing the highest level of service for clients.
• Operational Meetings & Escalation Management: Participate in and coordinate operational quality review and escalation meetings with internal teams maintaining alignment with Customer Success and Sales teams to address any client concerns.

What Youll Bring:

• 2 years of experience working with corporate clients
• Strong problem-solving and analytical skills with the ability to understand client needs interpret data and translate insights into actionable solution
• Excellent communication skills both written and verbal with a client-centric mindset.
• Ability to work collaboratively across different teams and manage multiple projects effectively.
• Proactive attitude with a focus on continuous improvement and client satisfaction.
• Fluent in English and German is a must

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :

No

Employment Type :

Full-time

Key Skills
Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics
Experience: years
Vacancy: 1