Office Admin FM

The company

Post description

Sales Coordination & Administration

• Process customer orders quotations and price lists accurately and efficiently in Microsoft Dynamics NAV 365.
• Maintain up-to-date customer records product data and pricing information in the ERP system.
• Support the sales team with administrative tasks related to order management invoicing and delivery tracking.
• Communicate daily with logistics and warehouse teams to ensure on-time and accurate order fulfilment.
• Prepare sales reports KPIs and performance summaries for management review.
• Manage office purchasing activities including sourcing comparing suppliers and ordering equipment furniture and consumables.

Customer Service

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Manage claims returns and product replacement processes.
• Maintain high customer satisfaction by providing proactive and solution-oriented support.

Finance & Documentation

• Assist with invoice control credit note issuance and coordination with the accounting department.
• Support the preparation of monthly sales forecasts and revenue analysis.
• Ensure all sales documentation complies with internal procedures and German legal standards.

Profile required

• Bachelors degree in Business Administration Commerce or related field.
• 25 years of experience in sales administration order management or customer service within a B2B environment (preferably in the food or FMCG industry).
• Proficiency in Microsoft Dynamics NAV 365 / Business Central is preferred.
• Excellent command of German and English (spoken and written); French is a plus.
• Strong organizational skills attention to detail and ability to multitask.
• Team-oriented proactive and service-minded personality

Réf: 684831b7-70c5-4e26-bd26-826e267e7869