Senior Technical Account Manager DACH

Team Description

Pendos Technical Account Managers serve as strategic partners who deliver proactive technical guidance to maximize customer value realization. These professionals bridge the gap between business objectives and Pendo platform capabilities working closely with Pendo customers to optimize their investment.

Technical Account Managers function as trusted advisors combining deep technical expertise with strategic business acumen to help customers achieve their goals through effective platform utilization. By aligning Pendo solutions with specific business outcomes they accelerate time-to-value drive return on investment and identify opportunities for account expansion.

Through collaborative partnerships Technical Account Managers ensure customers not only achieve immediate objectives but are positioned for long-term success with scalable solutions that support evolving business needs.

As a Pendo Senior TAM you will partner cross-functionally with Customer Success Managers Account Directors and Product / Engineering teams ensuring an outcome-driven customer experience. You will advise on the entire Pendo product suite staying ahead of platform innovation to deliver guidance that evolves with each customers needs.

This is an opportunity to shape long-term success for your customers while being part of a dynamic customer-focused team that thrives on curiosity empathy and impact.

Role Responsibilities of the Senior TAM

Customer Engagement & Relationship Management

• Serve as a trusted technical advisor and strategic partner to a portfolio of Pendos key customers.
• Develop deep relationships with technical stakeholders and product leaders to ensure product adoption and satisfaction.
• Act as the primary technical point of contact throughout the customer lifecycle from onboarding through expansion and renewal.

Product and Technical Guidance

Success Planning & Strategy

Feedback & Product Advocacy

Enablement & Thought Leadership

Data & Insights

Qualifications & Ideal Experience

Experience working cross-functionally with Sales Customer Success Product Engineering and Support teams in a fast-paced customer-obsessed environment.

This is a hybrid position working 3 days per week in our Munich office. We are not able to consider this as a remote position at this time.

Pendo Description :

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software.

Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendos future. Our culture is passionate dynamic and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.

Accessibility

Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and / or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request to : All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry and are one part of many compensation benefits and other reward opportunities we provide.

Individual pay rate decisions including offers made within and over the expected salary range are based on a number of factors including qualifications for the role experience level skillset and balancing internal equity relative to peers at the company.

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Required Experience :

Manager

Key Skills

Project Management Methodology,Program Management,SOAP,Agile,Oracle EBS,Apache Pig,Adobe Experience Manager,Jira,Release Management,Scrum,SAS,SDLC

Employment Type : Full Time

Experience : years

Vacancy : 1