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IT Support Specialist

IT Support Specialist

CTG IT SolutionsBiesdorf, DE
Vor 30+ Tagen
Stellenbeschreibung

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist to join a prestigious European Institution in Luxembourg.

Your Missions

  • To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others).
  • Create users and manage their rights.
  • To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG PERS and their interfaces (Streamline, People, eRAPNOT, Streamline-Assmal, EU-LOGIN, CODICT, ARPEGE, GAP)
  • To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related.
  • Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, ERAPNOT, PEOPLE, MS Access solutions).
  • To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business.
  • To help the users make the best use of the client supported applications by high standard quality training.
  • To provide technical assistance to the end users by improving the use of the programs and computers systems provided by the client.
  • Help end users with the usage and troubleshooting of standard applications.
  • Help end users with the usage of Confluence and SharePoint.
  • Update the knowledge base.
  • Update or prepare user documentation.
  • Participate to functional tests and testing applications before delivering new versions to users
  • To guarantee high standard of customer satisfaction.
  • Provide 2nd level support in identifying and solving incidents and problems
  • Conduct technical evaluation of user´s needs
  • Resolve application related issues that affect users
  • Provide expert support on the specific applications
  • Escalate to 3rd line support.

Your profile

  • You have minimum  3 ye ars of IT experience
  • You have a  fluent level in English and French (another European language is a plus)
  • You have previous experience in a similar position and are familiar with  Windows / Linux  and  MS Office
  • You hold a good knowledge of  wiki, collaborative sites, and social networks
  • You have  good IT skills
  • You have the ability to  support users of mobile devices
  • You are recognized for your  excellent communication skills , your customer orientation, and your diplomacy

    • Our offer

  • Competitive salary package, with or without a company car.
  • Personalized training programs and development plans to nurture your skills.
  • 5 additional vacation days
  • Regular team-building events, learning lunches, and fun activities.
  • Extra-legal benefits (daily allowances, PC plan,...)

    • If you like multicultural teams and want to join a company with open communication, then apply right now !

    Please note that a criminal record will be asked for this position.

    Jobalert für diese Suche erstellen

    It Support Specialist • Biesdorf, DE