Senior Customer Excellence Operations Manager (all genders)

The Role

We are seeking an analytical and detail-oriented Operations Specialist to join our dynamic Customer Excellence Division at LucaNet.

This division includes Customer Success, Technical & Professional Services, and Support. In this role, you will analyze processes and metrics, implement strategies to improve efficiency, and create standardized operating procedures (SOPs) to ensure our customers receive exceptional service.

This is an excellent opportunity for a problem solver who is passionate about operational excellence and driving continuous improvement.

What you'll do

Analyze current processes, performance metrics, and identify areas for improvement.

Set up a robust monitoring and track efficiency improvements.

• Create, document, and maintain Standard Operating Procedures (SOPs), and ensure compliance with company policies and regulations.
• Provide training and support to team members on new processes and SOPs.
• Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.

What you bring to the table

Bachelor's degree in Business Administration, Operations Management, or a comparable qualification.

Strong analytical skills and background in Data Science or Analytics.

• Proven experience in operations analysis, process improvement, and creating SOPs.
• Strong analytical and organizational skills, and proficiency in using process mapping and project management tools.
• Excellent communication skills and a detail-oriented mindset.
• Ability to work both on your own and as part of a team.
• Prior experience in a SaaS environment is a plus.

Perks at work

• LucaFlex We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan We are committed to equal pay and supporting you for your future by offering a company pension plan and / or pension allowances.
• JobRad Find your dream bike, with financial support from us.
• Discounts Enjoy a whole bunch of discounts from our external corporate benefits partner.
Vor 3 Tagen