Field Service Representative

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

The US Federal Governments Markets Division is chartered with being the premier compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products systems and services. The USFGMD will achieve this with a professional well-trained diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

Provide Field Operations technical support to U.S. Army U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries : Germany Belgium United Kingdom Spain and Italy Kuwait UAE & Africa. Provide technical integration service and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.

Basic Requirements

Duties of the Field Service Representative in this EMEA area of operations include the following :

• Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR)systems-in general to the European based U.S. Army U.S. Air Forces & U.S. Navy Enterprise
• Perform installations and removals of trunked and conventional LMR systems and assigned supportlocations include but are not limited to the following countries : Germany Belgium United Kingdom Spain Italy Africa & Greece
• Client focused behavior and services externally to clients and internally to colleagues and contact partners including on time delivery
• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
• Support the entire communication needs of the customer by championing the complete Motorola Serviceand Sales portfolios
• Customer Resolution Support - The employee shall communicate project updates to the customer andresolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). Project related issues (Customer wants to change the scope of the project) shall be reported directly with the employees supervisor
• Operate and maintain equipment required to support trunked and conventional LMR systems
• Maintain / program / optimize / troubleshoot / repair radio repeaters portable radios mobile radios basestations and dispatch / communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.
• Manage and resolve escalated customer issues to successful resolution
• Employee must be able to receive review diagnose customer LMR equipment determine the fix andrepair actions for the LMR equipment repair test and calibrate the customers equipment back to OEM standards document the receipt repair calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement
• Provide user refresher training to include first echelon field training regarding subscribers and trunkedradio infrastructure
• Provide on-site response infrastructure equipment repair local technical support service and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems and related equipment.
• Support all Service Level Agreements (SLA) associated with established contract.
• Provide administrative reports in direct support of recurring and nonrecurring contracts as well as onetime reports required by management and / or the CSM

Requirements

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Required Experience :

Unclear Seniority

Key Skills

CSS,B2C,Application Engineering,Actuary,AS 400

Employment Type : Full-Time

Experience : years

Vacancy : 1