Data Architect / Business Data Analyst

Title : Data Architect / Business Data Analyst

Location :

Bangalore, Karnataka, IN

Requisition ID : 132350

Job Summary

We are seeking a  Product / Data Architect  to join our  Enterprise Data & Analytics  team, focusing on  Customer Success (CSOps)  and  Professional Services Operations (PSOps) . In this role, you will partner with both IT and business stakeholders to transform raw data into actionable insights that drive strategic decisions and enhance customer outcomes.

You will design robust data models, architect scalable dataflows, and explore innovative technologies — including advanced analytics, data science, and machine learning — to maximize the value of our data assets. Your work will shape how our teams leverage data to improve operational efficiency, customer engagement, and business performance.

The ideal candidate combines deep business acumen with technical expertise, thrives on solving complex problems, and has a passion for delivering solutions that empower stakeholders and fuel customer success

Key Attributes

• Strong understanding of CS (Customer Success) and PS (Professional Services) processes and data needs for a global organization.
• Expertise in data modeling, data architecture, and analytics platforms
• Ability to bridge business requirements with technical solutions
• Curiosity for emerging tools and technologies
• Commitment to driving measurable impact for customers and the business

Job Requirements

Domain Expertise

Strong subject matter expertise in at least  two of the following domains : Customer Success, Professional Services, Install Base, Case Management, Revenue Reporting, or Customer Support.

Proven track record of delivering  multiple complex technical projects  from concept to production.

Technical Skills

Data Modeling : Expertise in designing conceptual, logical, and physical data models to support enterprise analytics and operational reporting. Ability to define data structures, relationships, and metadata standards; optimize models for performance, scalability, and maintainability; and ensure alignment with business processes in CSOps and PSOps.

Hands-on experience with  SQL ,  RESTful APIs , and related standards; proficiency in  Python  and  NoSQL  is a plus.

Skilled in building, optimizing, and evaluating  data pipelines  and delivering  production-ready systems .

Familiar with  data platforms  such as Oracle Data Warehouse, Snowflake, HVR, and Informatica IICS.

Experience with  data visualization tools  like Tableau and Power BI.

Strong data orientation with a passion for exploring  innovative analytical techniques .

Methodologies, Compliance & Lifecycle Management

Knowledge of both  Waterfall  and  Agile / Scrum  methodologies.

Experience across  all phases of the Software Development Life Cycle (SDLC) .

Understanding of  SOX compliance  requirements and principles, particularly in relation to financial data, revenue reporting, and operational controls.

Skilled in collaborating with IT delivery teams on  complex, cross-functional projects .

Leadership & Collaboration

Ability to work collaboratively while taking a  lead role  when needed.

Capable of handling  multiple priorities  independently with minimal supervision.

Proven ability to influence stakeholders and drive results as a  proactive contributor .

Soft Skills

Strong written and verbal communication skills.

Excellent problem-solving and troubleshooting abilities.

Education

Job Segment : Data Architect, Machinist, Data Analyst, Data Modeler, ERP, Data, Manufacturing, Technology