Help Desk Agent (German Speaker) Hospitality Remote Role

Description

Role Overview

We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud . Youll provide guidance troubleshooting and escalation when needed to ensure seamless hotel operations.

Key Responsibilities

Respond to customer inquiries via phone email or ticketing system.

Diagnose and resolve incidents related to property management systems (PMS).

Enrich and document incidents for escalation to Oracle technical support when required.

Provide training and tips to help users maximize system efficiency.

Ensure service level agreements (SLAs) are met.

Stay updated on Oracle Hospitality products and hotel operations best practices.

Communicate clearly and empathetically in both German and English .

Required Skills and Experience

Experience in hotel operations or hospitality IT support preferably with Oracle OPERA.

Strong analytical and troubleshooting skills.

Understanding of remote connectivity tools and IT fundamentals.

Excellent communication and documentation skills.

Fluency in German and English (written and spoken).

Proactive customer-focused attitude with the ability to work independently or as part of a team.

What We Offer

Competitive compensation and benefits.

Learning and career growth opportunities within Managed Services Oracle Hospitality.

Collaborative and inclusive culture.

At Oracle we dont just respect differenceswe celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX. Level - IC2

Required Experience :

Unclear Seniority

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1