Senior Business Analyst – Customer Insights (f / m / d)

Job Description

Do you want to do more than just visualize data – actively shaping the future of mobility through advanced analytics? With us, you'll start where standard reporting ends. As part of our Customer Experience and Retail Sales team, you'll develop highly precise predictive models to understand tomorrow's customer behavior today. Your focus won't be on maintaining dashboards, but on generating actionable insights and strategic decision frameworks for our top management. If you're a Python expert, already integrating AI tools like Cursor into your workflow, and seeking direct business impact, you've come to the right place.

YOUR ROLE AT SIXT

• Predictive Modeling & ML : You develop and implement advanced machine learning models to predict churn probabilities, customer satisfaction (CSAT / NPS), and customer lifetime value
• Root Cause & Pattern Analysis : Using complex pattern analysis, you identify the underlying causes behind customer issues and derive concrete optimization opportunities
• Strategic Decision Support : You translate complex data analyses into compelling storyboards and decision frameworks for top management to directly influence Sixt's strategic direction
• AI-Native Workflow : You actively leverage cutting-edge AI development tools (such as Cursor) to make your analysis pipelines and Python scripts more efficient and scalable
• Business Impact : You won't work in an isolated data silo – you're directly embedded in the business unit, experiencing firsthand how your analyses translate into real business actions

YOUR SKILLS MATTER

WHAT WE OFFER

Additional Information

About us :

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!