Project Operations Manager

🚀 At SpendLab, we are on a mission to revolutionize payments recovery by building cutting-edge technology that streamlines financial workflows and uncovers hidden value.

💡 Our team builds state-of-the-art systems powered by more than 450 in-house developed algorithms and models that investigate large-scale accounting data and identify improper cash flows within our clients’ procure-to-pay processes.

🔧 Think of us as a startup experience - minus the risk . We’re rebuilding our tech stack from the ground up, solving exciting new challenges, developing algorithms to uncover overpayments, and building SaaS products that transform how businesses manage their spend.

🌟 If you're passionate about making a tangible impact, shaping operational excellence, and supporting high-performing teams, SpendLab could be your next great adventure.

What You’ll Be Doing

🤝 Lead and coach our Project Managers, ensuring strong performance, consistency, and operational excellence across all projects.

📊 Oversee project planning, revenue tracking per project, and support revenue forecasting efforts.

🧩 Handle client escalations and serve as a trusted, strategic partner for our clients.

🗣️ Participate in key client meetings  and ensure clear, effective communication across teams.

📈 Drive process improvement initiatives to streamline how our project teams work.

🧑‍💼 Support hiring activities  within the PM team.

🔧 Ensure smooth operations across all projects, stepping in proactively when challenges arise or when additional leadership is needed.

What We Are Looking For

🔧 Experience :

Strong background in Project Operations, Project Management, or a similar leadership role

Proven people-management experience : coaching, performance management, and supporting team growth

Demonstrated success in client-facing roles and managing escalations

💻 Skills :

Excellent communication and stakeholder-management skills

Strong operational mindset : planning, forecasting, and tracking revenue

Ability to bring structure, clarity, and consistency into fast-growing environments

💡 Mindset :

A self-starter with strong ownership, the ability to be firm when needed (“the bad cop”), and a collaborative spirit that elevates the entire team.

What’s In For You

🌍 A hybrid work model (3 days from our office in Usće, Belgrade; 2 days from home)

💪 Private health insurance to keep you covered

🌴 25 days of annual leave

💆‍♀️ 5 additional days of personal leave

💸 Earn a €1,000 net referral bonus for every successful hire you bring into the team

🚀 As we grow, we continuously upgrade our benefits to ensure employee satisfaction and support