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Customer Support Engineer

Customer Support Engineer

NETINT Technologies Inc.Berlin, DE
Vor einem Tag
Stellenbeschreibung

About NETINT Technologies Inc.

NETINT Technologies is a pioneer of computational storage and video processing SoC solutions for cloud and edge computing. Its Codensity portfolio enables enterprise, cloud data centers, and content providers to deploy high-performance applications that they can scale without limit while minimizing their data storage and video processing costs. NETINT, founded by an experienced team of storage SoC veterans, is a Canadian venture-funded startup with R&D facilities in Vancouver, Toronto, and Shanghai, China. For more information, visit www.netint.ca.

Responsibilities

  • Interact with customers in a daily basis to ensure a smooth integration, test and acceptance of NETINT products
  • Support sales executives with solutions selling into prospect account base
  • Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycle
  • Model the competitive advantages associated with sales opportunities
  • Report customer feedback to R&D teams with the goal of improving NETINT products
  • Successfully match customer requirements to proposed solutions
  • Deliver powerful presentations, demos and trials that clearly communicate the uniqueness of the value proposition
  • Help define integration architectures for implementing NETINT products and solutions into their existing data center and video workflow processes
  • Manage and assist in all technical aspects of RFP / RFI responses
  • Effectively communicate client needs to the R&D teams for future product enhancements
  • Update and maintain NETINT Documentation portal
  • System validation of customers own hardware and determine how existing hardware can be used to meet their needs
  • Join in the development of multimedia software customization and develop specific feature according to customer's requirement

Qualifications

  • Working knowledge of FFMPEG & Gstreamer
  • Knowledge and experience with H.264 / AVC, H.265 / HEVC, VP9 or other video and audio codec standards, or AI (good plus)
  • Understand video encoding with CPU and / or GPU
  • Knowledge about AI and video analytics workflows
  • Experience with container formats and streaming protocols (DASH / HLS / CMAF / GPAC)
  • Proficient in software programming (C / C++, Python, Bash)
  • Knowledge about video resolutions, bitrate, framerates, progress / interlaced
  • Ability to support customers with their video encoding quality testing activities
  • Ability to forge strong, long-lasting technical relationships with a customer base
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Ability to quickly ramp up on new technologies and standard
  • Solid technical background with understanding and / or hands-on experience in video compression technology
  • Excellent written and verbal communication skills
  • Excellent presentation and creativity skills
  • Excellent analytical and problem-solving skills
  • Willingness to travel
  • Electrical Engineering degree, Computer Science degree or equivalent industry experience

    • We thank you for your interest, however, only candidates selected for an interview will be contacted.

    Acknowledgment and Agreement

    NETINT Technologies Inc. is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, NETINT will provide reasonable accommodation for any applicant, as requested during the hiring process.