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Technical Support Specialist 3rd level (m / f / d) - Qualitätsmanagement, IT

Technical Support Specialist 3rd level (m / f / d) - Qualitätsmanagement, IT

FARO EuropeKorntal, DE
Vor 6 Tagen
Stellenbeschreibung

Job ID : R7166

How you will make a difference @ FARO

  • Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
  • Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
  • Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
  • Thoroughly document customer inquiries in the CRM system
  • Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
  • Actively provide input to process improvements and support the development of new processes

This position requires

  • University degree (engineer, BA) or a comparable technical education
  • Strong service-oriented mindset
  • Strong communication skills
  • Fluency in English and German,  any other European language will be an advantage
  • Technical knowledge within Metrology will be preferable
  • Demonstrated work experience in a technical service-oriented organization

    • FARO offers

  • In general, a permanent employment contract
  • Flexible working hours
  • Training
  • Other employee events and services (e.g. health days, sponsored sports events and charity runs, free drinks and fresh fruit)
  • Employee Reward & Recognition Scheme