Graduate IT Service Desk Engineer

A Japanese IT company is recruiting a Graduate IT Service Desk Engineer at their office in Dusseldorf, Germany.

In this role you will act as the first point of contact for instructed users in the German Office and will be tasked with maintaining professional, stable user relationships.

This role will fit someone who has recently graduated from university or 1-2 Years’ experience in working in a fast-paced help-desk environment.

TYPE : Permanent, full-time

WORKING HOURS : 9 : 00-17 : 00 from Monday to Friday

SALARY : up to €40K depending on experience

START : ASAP

LOCATION : Dusseldorf, Germany

GRADUATE IT SERVICE DESK ENGINEER RESPONSIBILITIES :

• Act as the first point of contact for instructed users in their German Office and maintain professional and stable user relationships
• Accountable for logging support
• Courtesy calls to end users, sending emails to ensure 100% user satisfaction and completing tasks assigned by manager
• General IT administration duties such as : New User registrations, ID Inventory’s, Smart Device Billing, and other administrative tasks as per request
• Act as an extension of the London Helpdesk Team and uphold their values and processes
• Resolve IT technical issues for users and support overseas users and IT teams
• Conduct customer facing project implementation work as required
• Smart device
• Work with customers and stakeholders to help realise IT related requests
• Adhere to customer processes and regulations
• Provide detailed reports of issues and problems

NEW GRADUATE IT SERVICE DESK IDEAL CANDIDATE :