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Workplace Experience Regional Leader DACH

Workplace Experience Regional Leader DACH

myGworkSchwalbach, DEU, Germany
Vor 14 Tagen
Stellenbeschreibung

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What the job involves :

Client / Stakeholder Management

  • Serves as the 2 in a Box for JLL's Cluster FM service delivery and escalation point
  • Accountable for the FM service delivery to meet contractual obligations of JLL
  • Build, develop and manage relationships with key stakeholders in the Client's organization
  • Proactively engage stakeholders to ensure that on site / cluster client's expectations are met

People

  • Ensures the Cluster FM team is high performing
  • Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; give recognition
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team.

    • Operations

  • Responsible for the achievement of key performance indicators, service levels and other measures as contracted
  • Responsible for management of all resources involved in the delivery of FM services in the cluster
  • Actively manage the professional development of all direct reports
  • Implement standard operating procedures and processes
  • Implement all regional initiatives and programs
  • Implement client specific initiatives such as savings targets, best practices etc
  • Ensure that statutory, JLL, client and other contracted HS&E and Risk Management requirements are met or exceeded,
  • Ensure full compliance with JLL and PG Stewardship
  • Ensure escalation procedures and incident reporting procedures are implemented
  • Review site / cluster operations regularly to reduce costs and improve operational standards and EX

    • Financial Management

  • Ensure site budgets and forecasts are prepared following the financial timetable.
  • Ensure financial processes are always followed
  • Meet the budget and saving targets

    • Sounds like you? To apply you must be able to demonstrate the following skills and experience :

    Key Skills

  • Minimum 5 years' experience in Facilities Services Account Management
  • Tertiary qualifications in Facilities Management
  • Has handled complex account structures, either running multiple teams, across multiple locations and countries
  • Has experience in handling client and / or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
  • Has Financial Experience
  • Has experience in translating client needs into existing or new business growth

    • Come and Join Us if :

  • You enjoy and excel working on a  fast-paced environment .
  • You are  detailed oriented  to  deliver results  timely and with the highest quality.
  • You feel  empowered  to create  memorable human experiences  for the client, the internal JLL team, and the account's OneTeam while upholding safety standards.
  • You are a  passionate  expert that embodies the JLL Human Experience  culture  of being an early adopter and turning problems into opportunities while having the flexibility to  think outside of the box .
  • You are a  role model  with uncompromising standards who works as a  collaborative team player ,  communicates professionally  and demonstrates  accountability .
  • You are open to new and innovative ideas and you focus on  continuous improvement  and  delighting the customer .
  • At JLL you are expected to think "WE". Everyone in the organization is part of the  team !
  • You are a  proactive ,  empathetic  leader who brings a  positive attitude  to the workplace each day. You are a  change agent  who lives JLL's core values, including  ethics ,  teamwork  and  excellence .
  • Working with and for  people  is your passion!

    • Our offer

  • Creative freedom for tasks and projects
  • Active exchange in the global industry network
  • Working together at eye level
  • Space for personal growth, not only for work
  • Acknowledgement of achievements - also monetary benefits
  • The opportunity to enhance your skills and advance your career locally as well as regionally

    • Help shape JLL

    We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

    Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

    Jones Lang LaSalle SE

    Your contact : Marta Marunchak

    [email protected]

    LI-MM4

    LI-DNI