Client Service Director (m/f/div)

Our Experience & Engineering team in Germany combines technology and design to create emotive yet conversion-focused concepts, products and campaigns at scale and speed.

Our speciality is leading digital experiences and digital communication that change perceptions and shape new behaviors to make a difference in the market.

Our clients include nationally and internationally recognized brands such as cosnova, Jägermeister, Beiersdorf, smart and many others.

JOB PURPOSE

You love PS? We do too! We are looking for you as Client Service Director (m / f / div) in Digital Marketing for a Europe-wide lead automotive account.

At the intersection of creativity, data and technology, you will work with our expert teams to develop customized solutions for project implementation.

As a Client Service Director (m / f / div) you are 100% entrepreneurial and alway put the client and their goals at the centre of your actions.

You love to work in an international environment? Then we should definitely get to know each other!

KEY RESPONSIBILITIES

• You are responsible for overseeing the centrally managed and locally based client service team (Account Management, Project Management & Operations).
• You will coordinate a dedicated client service team to ensure optimal customer and project support.
• You have full budget and profitability responsibility, proactively and strategically develop the relationship with our clients.

WHAT WE ARE LOOKING FOR

• Have a degree in marketing, communications, media or similar;
• Have professional experience as a Client Service Director (m / f / div), ideally in an agency environment, and have experience in an international context;
• Strong automotive background and experience;
• Experience managing multiple teams based across EMEA;
• Highly competent in running internal finance monitoring, reporting as well as profit forecasts;
• Have many years of professional experience in managing projects with seven-figure annual budgets;
• Are characterised by a high level of emotional competence and are a team player and empathetic;
• Grasp complex correlations quickly and holistically; you are open, communicative and see the big picture;
• Speak German + English fluently;
• Based in Germany (Hamburg preferred);
• Are characterised by a structured, analytical and independent way of working;

WE OFFER

• A competitive base package, including a company pension scheme
• Flexible working hours, working from home and abroad work
• Lease bike options / JobRad
• A €30 per month flexible stipend you can use for food, fitness providers, clubs massage studios, internet costs, and / or public transport
• Support on mental health & Wellbeing - you have free, anonymous and unlimited access to 1-on-1 online coaching and mindfulness consultations with psychologists via chat, phone or video call
• Future Bens - We cooperate with FutureBens and offer you exclusive access to sustainable, healthy products at attractive deals
• Awesome clients. Whether big or small, local or global at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries.

And we celebrate all of our successes together!

• A reputation for great work; DEPT® was named Agency of the Year’ at both The Webby and The Lovie Awards in 2023 and 2022.
• A company that prioritized doing good; DEPT® has been a Certified gives back by through pro-bono work and organize annual in which employees come together and donate their skills to support local charities.
• The opportunity to develop your talent. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today.

We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive.

While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.