Client Manager

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

We are looking for a skilled and client‑oriented Client Manager specialized in IT Solutions to support and develop our strategic accounts within the European Institutions in Luxembourg. You will act as a trusted advisor, ensuring the successful delivery of our technology services while identifying new opportunities to strengthen our presence in a highly innovative and fast‑evolving environment.

• Manage, nurture, and grow a portfolio of European Institutional clients with a strong focus on IT solutions and services.
• Understand clients’ digital transformation challenges—cybersecurity, cloud adoption, infrastructure modernization, workplace solutions, data & AI—and propose tailored solutions in collaboration with technical teams.
• Lead strategic account planning, conduct regular business reviews, and ensure alignment between client expectations and delivery capabilities.
• Coordinate closely with pre-sales, delivery, project managers, and technical experts to guarantee the successful execution of IT projects.
• Identify cross‑selling and up‑selling opportunities across our IT service portfolio.
• Monitor service performance, SLAs, KPIs, and continuously improve the client experience.
• Stay updated on EU Institutions’ IT strategies, procurement frameworks, and upcoming digital initiatives.

YOUR PROFILE

• Bachelor’s or master’s Degree in Engineering or Business field;
• Proven experience in IT services sales, with similar experience within the European Institutions in Luxembourg (minimum 3 years) ;
• Strong knowledge of tendering processes and governance rules specific to this sector;
• Solid understanding of the local market and IT solutions (Digital, Testing, Infrastructure/Cloud, Security);
• Impactful communication, emotional intelligence, proactiveness and strategic Agility;
• Client-centricity and deal-shaping approach;
• Fluency in French and English. Other EU languages are a plus.

WHAT YOU'LL LOVE ABOUT WORKING HERE ?

At Sogeti, we embrace diversity and inclusion, collaborate, and celebrate together. We're committed to ensuring that people of all backgrounds feel belonging at Sogeti irrespective of gender, age, ability status, sexual orientation, ethnic and cultural origin, or social backgrounds. Specific programs also exist locally for veterans or refugees. Through our regular employee survey, we ensure that everyone feels valued for who they are and what they bring.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions made are based on performance, competences and ability.