Car Repair Agent for 1st Level Customer Support (f / m / div.)

For the support of our team in Leipzig as of the earliest possible date we are looking for a Car Repair Agent for 1st Level Customer Support (f / m / div.).

We look forward to receiving your application!

• Job Description
• Respond to all calls, emails, and common requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and / or, light goods vehicles (LGV) and / or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and / or remote.
• Qualifications
• Education :
• Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and / or electronics), automotive service technician or country equivalent certificate necessary
• Experience and Know-how :
• Minimum 1-3 years of experience working in workshops with cars and / or LGV / HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
• Languages :
• Italian oral and written communication skills level C1 required
• and
• English oral and written communication skills level B2 required,German is a plus
• Personality :
• service and solutions focused
• Your way to work :
• customer orientation, professional communication, ability to work well in difficult situations
• Additional Information

Are you interested? Then we look forward to receiving your application!

• Your contact for questions about the application process :

Maria Naumann

• 49 341 99193 928