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First Level Supporter (m / f / d)

First Level Supporter (m / f / d)

GULP – experts unitedLemwerder
Vor 30+ Tagen
Stellenbeschreibung

Our specialists at Randstad professional solutions are currently looking for a qualified 1st level support on behalf of a client - an IT company in Lemwerder . In this position you will be responsible for the initial analysis, recording and classification of requests. Your satisfaction is our goal - trust our expertise! Try it out and apply online now! Your path to an attractive permanent position directly with our client company is not far away! We value equal opportunities and welcome applications from people with disabilities, whose inclusion is particularly important to us.

Here's what our clients offer

  • Interesting, varied activities
  • Attractive remuneration
  • Possibility to work from home 1-2 days per week
  • Innovative and future-oriented working environment
  • Exciting development opportunities
  • Flexible working hours
  • Numerous other benefits

Your tasks

  • Acting as the first point of contact in first level support for internal users
  • Initial analysis, recording and classification of requests (tickets)
  • Supporting telephone, written and personal support requests
  • Independent compliance with response and processing times for support requests
  • Solving simple queries and forwarding more extensive faults to second level support
  • Support of PCs, laptops and printers in a client / server network environment

    • Your profile

  • Successfully completed vocational training as an IT specialist for system integration or comparable training in the IT sector, committed career starters and career changers are also welcome
  • Good written and spoken German and English skills
  • Independent and goal-oriented way of working
  • High degree of diligence, flexibility and ability to work in a team
  • Strong quality awareness and quick comprehension skills
  • Confident and professional appearance and excellent communication skills
    • Jobalert für diese Suche erstellen

    First Level Supporter • Lemwerder