Overview
In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior Project Manager MFT to join Axway's family. Are you ready? Join us now!!
Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.
With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more : www.axway.com.
Axway is currently seeking a Senior Project Manager who is specialized in MFT. The Senior Project Manager will demonstrate a good level of technical expertise on MFT products and managed file transfer tools. He will have a proven track record of engaging with customers and helping them successfully implementing such products as a Project Manager.
Responsibilities
Key Responsibilities :
- Manages the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust
- Ensure that Axway’s MFT technology is successfully deployed in line with the defined architecture
- Overall customer management and facilitation
- Effectively communicate technical issues in a non-technical manner to customers, stakeholders, and other business leaders
- Presents operational and service level reports and explains service level support available to internal or external customers
- Manages and properly sets customer expectations
- Interact with customers to ensure the Service Management and Delivery goals and objectives are clear, and ensure that these delivery expectations are met
- Collaborates with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
- Coordinate and dispatch project activity within the team, with customer stakeholders, and with Axway partners
- Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency and customer satisfaction of his customer engagements
- Oversee implementation of new Cloud, OnPrem customers and ongoing service of existing customers
- Oversee customer change requests and escalations
- Develop and share with customer service metrics
- Support the billing of the customer
- Support the forecast process
- Elaborate the budget of his customer portfolio and make sure of the profitability of the projects and contracts
Key Competencies :
Very Strong planning and coordination skillsProven track record in project managementGood technical aptitude and a creative drive to solve project- and technical issuesProfessional presentation skills; cooperative attitude; and a team playerAbility and willingness to travel from time to time, inner German and abroadSkilled in communication with customer’s key decision makersExperienced in matching customer requirements to a given solution and implementing them on the solutionExperience in Cloud or Managed or Hosting service deliveryIn-depth understanding of customer requirements around IT operationsIn depth knowledge of Axway solutions and products (to be trained at Axway)Knowledge of Axway organization (to be trained at Axway)Ability to prioritize tasks effectively with a high level of attention to detailProblem solving skills : problem definition, problem solving, measurementGood documentation and reporting skillsComprehensive understanding of ITIL practicesStrong interpersonal skills to facilitate meetings and communicate complex conceptsStrong communication, negotiation, and relationship building skillsService Management Tool, e.g. Service NowBasic financial (e.g. Profit and Loss Account)Qualifications
Qualifications :
Minimum 5 years of Project Management experience in the IT industry3 years of Experience in working with MFT, Networking, Security, Middleware or B2B solutionsExcellent communications skills, fluent English C1 and German C1Exposure to relevant technology covering one or more of the following : File Transfer solutions; Web services / SOA; service repository and registry management productTechnical knowledge :
Understanding of operating systems Unix / Linux / Windows, z / OS is a plusNetworking, Databases (Oracle, MySQL or MS SQL)Protocols : SFTP, FTP / S, HTTP / S, PeSIT, LDAP and other MFT protocolsExperience with Axway MFT products CFT, Central Governance, or Secure Transport is a significant plusLocation : all locations
Starting date : from now on
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