Senior Delivery Project Manager

Overview

In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior Project Manager MFT to join Axway's family. Are you ready? Join us now!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more: www.axway.com.

Axway is currently seeking a Senior Project Manager who is specialized in MFT. The Senior Project Manager will demonstrate a good level of technical expertise on MFT products and managed file transfer tools. He will have a proven track record of engaging with customers and helping them successfully implementing such products as a Project Manager.

Responsibilities

Key Responsibilities:

· Manages the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust

· Ensure that Axway’s MFT technology is successfully deployed in line with the defined architecture

· Overall customer management and facilitation

· Effectively communicate technical issues in a non-technical manner to customers, stakeholders, and other business leaders

· Presents operational and service level reports and explains service level support available to internal or external customers

· Manages and properly sets customer expectations

· Interact with customers to ensure the Service Management and Delivery goals and objectives are clear, and ensure that these delivery expectations are met

· Collaborates with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement

· Coordinate and dispatch project activity within the team, with customer stakeholders, and with Axway partners

· Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency and customer satisfaction of his customer engagements

· Oversee implementation of new Cloud, OnPrem customers and ongoing service of existing customers

· Oversee customer change requests and escalations

· Develop and share with customer service metrics

· Support the billing of the customer

· Support the forecast process

· Elaborate the budget of his customer portfolio and make sure of the profitability of the projects and contracts

Key Competencies:

· Very Strong planning and coordination skills

· Proven track record in project management

· Good technical aptitude and a creative drive to solve project- and technical issues

· Professional presentation skills; cooperative attitude; and a team player

· Ability and willingness to travel from time to time, inner German and abroad

· Skilled in communication with customer’s key decision makers

· Experienced in matching customer requirements to a given solution and implementing them on the solution

· Experience in Cloud or Managed or Hosting service delivery

· In-depth understanding of customer requirements around IT operations

· In depth knowledge of Axway solutions and products (to be trained at Axway)

· Knowledge of Axway organization (to be trained at Axway)

· Ability to prioritize tasks effectively with a high level of attention to detail

· Problem solving skills: problem definition, problem solving, measurement

· Good documentation and reporting skills

· Comprehensive understanding of ITIL practices

· Strong interpersonal skills to facilitate meetings and communicate complex concepts

· Strong communication, negotiation, and relationship building skills

· Service Management Tool, e.g. Service Now

· Basic financial (e.g. Profit and Loss Account)

Qualifications

Qualifications:

· Minimum 5 years of Project Management experience in the IT industry

· 3 years of Experience in working with MFT, Networking, Security, Middleware or B2B solutions

· Excellent communications skills, fluent English C1 and German C1

· Exposure to relevant technology covering one or more of the following: File Transfer solutions; Web services/SOA; service repository and registry management product

Technical knowledge:

· Understanding of operating systems Unix/Linux/Windows, z/OS is a plus

· Networking, Databases (Oracle, MySQL or MS SQL)

· Protocols: SFTP, FTP/S, HTTP/S, PeSIT, LDAP and other MFT protocols

· Experience with Axway MFT products CFT, Central Governance, or Secure Transport is a significant plus

Location: all locations

Starting date: from now on

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