Group Web Product Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Speed is something we fight for every day at Intercom and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture all within a vibrant globally connected city thats close to our R&D hubs in Dublin and London. Its a place where the best of the best technical talent thrive and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering AI data science product and design. We believe this is the most exciting time to join be the founding R&D talent in the region and make a lasting impact as we build the worlds number one customer agent!

Whats the opportunity

Youll lead the product direction and day-to-day execution for Intercoms web presence including and . These sites must perform like growth engines and also set the industry standard for design narrative and innovation. Youll manage 4 PMs and be deeply hands-on - translating positioning into pages reviewing copy / design / builds signing off launches and ensuring the team ships with exceptional quality.

What will I be doing

• Own the web product : and every digital touchpoint that represents Intercom online.
• Translate positioning into world-class websites : Turn company strategy messaging and Fins story into high-impact high-performing pages.
• Lead & coach 4 PMs : Drive clarity accountability and excellence across growth and narrative tracks.
• Drive performance : Improve conversion comprehension and engagement through experimentation CRO and demand generation.
• Hold the quality bar : Partner with design to deliver industry-leading web experiences at the highest quality level.
• Innovate : Push beyond B2B website norms; explore new interaction models AI-first web experiences and storytelling formats that set us apart.

What skills do I need

Bonus skills & attributes

Benefits

We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

Required Experience :

IC

Key Skills

JSP,Access,Account Management,Corporate Risk Management,KYC,Administrative Services

Employment Type : Full Time

Experience : years

Vacancy : 1