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Client Program Director

Client Program Director

APM TerminalsNordrhein-Westfalen, Germany
Vor 2 Tagen
Stellenbeschreibung

locations CH - Zurich PLWAW04 - Warsaw - Puławska 180 DEHAM34 - Hamburg - Johann Kontor ; Johanniswall 7 BEANT12 - Antwerp - Roderveldlaan 2 NLROT01 - Rotterdam - Rotterdam

time type Full time

posted on Posted 7 Days Ago

job requisition id R126249

Client Program Director

Are you collaborative, energetic, passionate, and customer-centric?

As the Client Program Director (CPD), you lead the global Customer Experience (CX) community to operationally serve one of our Key Clients. You are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (OCE+LnS) and all brands.

Be, together with the Key Client Director (KCD), the client expert internally, and the client advisor externally.

You lead improvement and value-adding projects and guide implementing new customer business for Maersk.

As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPD, the customer world becomes your workplace.

We offer

  • An exciting and attractive career in an aspiring and fast-paced environment
  • Excellent training development opportunities and a platform for future global career prospects
  • Flexibility and an inclusive working environment
  • Enhancement of your communication, problem-solving, and relationship-building skills

Key responsibilities

  • Enhance customer satisfaction
  • Host and engage in regular customer calls, reviewing performance and making forward-looking plans
  • Lead the customer transformation and verify implementation of value-creating projects in the customer supply chain
  • Find and implement possibilities of productivity improvement against service delivery level
  • Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops
  • Represent the customer’s interests internally during additional business implementations
  • Set up plans for on-boarding, training, and development of the CX team serving the customer
  • Be involved in objective setting & performance management of the CX team
  • Provide recognition & feedback proactively
  • Engage with Commercial, Operational, and Product experts to explore new developments servicing the changes in customer demand
  • Host global / regional Client Program Management meetings, calls and share best practices proactively with the option to travel

    • We are looking for

  • Interest and willingness to learn about the Key Client priorities and assess strategically how Maersk can serve them
  • Understanding of and passion for driving Operational Excellence in the business
  • Experience of working with a wide variety of complex operational and commercial matters
  • Excellent interpersonal skills to form a strong account community and manage stakeholders on various levels both within Maersk and our customer
  • Ability to problem solve and recommend appropriate course of action creating value for the customer
  • German speaker
  • A strong background in airfreight operations

    • If you bring below, this is a bonus for us

  • Experience with a proven track record in operational / program / project management and / or supply chain management. Commercial experience is a plus
  • Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization
  • High sense of urgency and persistence
  • Outstanding verbal, writing, and presentation skills

    • LI-FR1

    As part of our pre-employment screening, we ask you to provide a VOG

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

    About Us

    A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

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