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Commercial Excellence Support (m / w / d)

CABKAPaterna, Valencia, Weira, Deutschland

Vor 30+ Tagen

Stellenbeschreibung

Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability. To us, success means creating solutions that are optimal for our clients and for the planet. People at Cabka make the difference therefor Cabka invests in its people.

You want to contribute to provide excellent Customer Service and drive continuous improvement in processes? Join us in creating a future which makes us all proud!

Commercial Excellence Support (m / f / d)

in Valencia, Spain

What we offer

Passion, a sense of responsibility, mutual appreciation, and respect as corner stones of our corporate culture
An exciting job with the premier manufacturer of recycled plastic pallets and large containers
Dedication and joy in our day-to-day work
Responsibily and space for creative ideas
Secure long-term employment
Individual, international development opportunities with interesting career prospects
Inspiring working evironment and modern technical equipment

In this exciting role, you will focus on these three main pillars :

Customer Service Role :

Support of the field service in the area of responsability including data management in CRM System

Processing of orders from order confirmation to handover to logistics / shipping and final invoicing

Creation and active tracking of outstanding sales offers

Support VP of Commercial Excellence and Customer Service Department :

Driving the agenda, developing, motivating and coaching of the team members

Assure a high customer orientation and a high performance within the team as well as a professional work with our customer base

Assistance in creating a Service Excellence Culture

Continuous Improvement Projects :

Contribute to digitalization, automatization, and enhancement of Customer Service KPIs

Your profile

Business Economics / Organization Management / Digital Management / Supply Chain or similar majors

Strong background in Customer Service, Backoffice Management, and Project Management

Experience in digital services & tools, B2B business and international matrix environment is a plus

Strong service and customer orientation combined with professional communication

Outcome-oriented, analytical, independent, and self-motivated

Willing to travel abroad 30% of the time

Very good spoken and written in English and German

You like working in Customer Service? Then we are looking forward to your application! Please use our online application form to apply.