Operations Manager (m / w / d)

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Purpose of the position :

HIAB is seeking an experienced  Operations Manager to oversee all Service and Installation operations across our workshop network in Germany & Austria. In this pivotal role, you’ll take ownership of performance metrics such as volume, profitability, cost control, team engagement and customer satisfaction – ensuring our workshops deliver world-class service to assigned customers.

Candidates should be located close to one of our sites : Cologne, Hamburg, Augsburg, Munich or Karlsruhe.

Main tasks and responsibilities :

Oversee and manage the Workshop Managers including all Service and Installation teams within the workshops

Liaise with the country central functions and management to deliver an efficient, effective and profitable operation.

Work in conjunction with the overall country strategy and contribute to continuous improvements initiative within this area of operation, adopting Lean Manufacturing and Six Sigma methodologies.

Ensure effective resource allocation and workforce planning

Develop and mentor employees, providing training and performance evaluations to enhance team capabilities.

Visit existing and new customers, assess customer needs and negotiate prices and delivery times within limits of authority; and conclude proposals to assist with meeting targets.

Collaborate with technical support representatives in the Market Area to coordinate and channel technical support from HIAB functions towards assigned customers within the Market Area.

Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns.

Manage costs, times, margins and overall profitability

Take ownership of the workshop P&L’s and put in place processes and initiatives to maximise financial performance ensuring forecasts and budgets are accurate.

Prepared to travel within and outside the area.

Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require

What you’ll need to succeed

• Solid background in Service / Operations and a commercial role.
• Degree in Business Studies, Commercial or Technical Qualification.
• Mandatory knowledge of vehicle construction (Fahrzeugbau) and bodybuilding operations.
• Proven experience in managing workshops, personnel and staff development.
• Ability to manage P&L, cost control and a busy workshop environment.
• Knowledge of Health & Safety in a workshop setting.
• Dynamic personality, results-driven with excellent communication and customer-facing skills.
• Proficiency in German and English
• Driving license and 40% travel (DE / AT).

What we offer :