Sr. Key Account Manager, Delivery Service Partners (DSP)

There is a possibility we could explore additional locations outside the ones listed on this job post. Feel free to reach out for more information.

The Delivery Service Partnerships Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s).

Amazon’s team of Delivery Service Partnerships Managers assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL).

The Delivery Service Partnerships Manager will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards.

They will guide and advise on how to improve the businesses. The Delivery Service Partnerships Manager will work alongside The Road (OTR) managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability.

The Delivery Service Partnerships Manager finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance and reliable capacity.

As trusted advisors, Delivery Service Partnerships Managers work alongside DSPs to help solve their biggest challenges at a programmatic level;

influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality.

The Delivery Service Partnerships Manager will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.

They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few.

The BC’s support owners by removing obstacles and improving financial, operational, and safety practices at the network level.

They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW / EU Product and strategy.

The Delivery Service Partnerships Manager will be required to work flexibly and travel between multiple sites to engage with business owners weekly in order to carry out their role effectively.

Key job responsibilities

• Experience : Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Experience : Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience : Communication alignment to DSP business owners following close collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Coach and ensure effective upskilling and utilization of tools.
• Deep dive to identify customer metric improvement opportunities.
• Champion the consistent application of Last Mile processes within Delivery Stations challenge UTR processes that impact OTR.
• Improve driver standards to protect brand image.
• Safety : Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance : Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
• Performance : Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
• Performance : Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive).

About the team

Amazon Logistics, or AMZL, handles last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under the roof’ associates process millions of products for dispatch to our delivery teams.

Our team is people-focused and supportive.

Meanwhile, our on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services.

We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

• Bachelor's degree.
• Experience in Operations, Last Mile or account or relationship management, small business logistics, or retail / vendor / supplier management.
• Experience working with third party resources on a regional and national scale.
• Experience working with a contingent workforce in a business with peak seasons.
• Strong analytical capability track record of digging into data and finding solutions for a variety of operational problems.
• Advanced proficiency of English and German

PREFERRED QUALIFICATIONS

• Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
• Experience project planning in ambiguous environment
• Strong communication (public speaking and writing).
• Enjoys analytical work and using data to provide thought-provoking and workable solutions.
• Proven experience of helping teams achieving goals.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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