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Workforce Scheduling Analyst

Workforce Scheduling Analyst

theHRchapterEssen, DE
Vor 10 Stunden
Stellenbeschreibung

We are pleased to present an exciting opportunity for a talented professional to become part of our team as a Workforce Scheduling Analyst . This essential role involves creating efficient schedules that maximise productivity while ensuring employee satisfaction. The successful candidate will bring excellent analytical skills, a keen attention to detail, and a proactive approach to workforce management to our dynamic organisation.

Location :   Essen, Germany

Responsibilities :

  • Design and manage detailed schedules, incorporating team needs such as training, coaching, feedback sessions, and future resource planning.
  • Resolve scheduling conflicts and propose solutions to accommodate team members’ or clients’ special requests and concerns.
  • Collaborate with key operational stakeholders to schedule activities, including handling unplanned and planned absences or downtime.
  • Provide weekly staffing forecasts to support effective planning and resource allocation.
  • Maintain accurate employee records in the scheduling system, including skills, scheduling agreements, time-off balances, and contract details.
  • Develop client-focused schedules that address training, coaching, performance feedback, and anticipated team requirements.
  • Analyze workload patterns and use workforce management tools to determine staffing needs based on historical trends.
  • Identify and address discrepancies between actual and expected workload patterns, recommending adjustments as necessary.
  • Monitor team trends, such as attrition, to identify and mitigate potential resource planning issues.
  • Coordinate key activities with operational contacts to ensure efficient workflows.
  • Provide realistic and actionable staffing plans based on current workforce availability and performance metrics.
  • Share weekly staffing projections to ensure the team is prepared for upcoming demands.

Requirements :

  • Native or fluent English proficiency (C1 level), with excellent written and spoken communication skills.
  • Minimum of 2 years of experience in a customer service or call center environment, with at least 1 year in workforce management preferred.
  • Familiarity with workforce management processes, including staffing forecasts, scheduling, and performance metrics, is advantageous.
  • Proficiency in Google Suite (e.g., Sheets, Slides) and Microsoft Office (e.g., Word, Excel).
  • Knowledge of local labor laws and regulations related to scheduling and workforce management is a plus.
  • Strong problem-solving and decision-making skills, particularly in scheduling and resource allocation.

    • Offer :

  • Relocation assistance provided.
  • Private health insurance available after the probation period.
  • Work in a vibrant and multicultural team environment.
  • Regular fruit deliveries and complimentary drinks to promote a healthy lifestyle.
  • Employee wellness programs, including discounts and partnerships with fitness centers, restaurants, and beauty services.

    • Our Core values at TheHRchapter

  • Transparency : We believe in transparent and smooth recruitment processes. You will get feedback from us.
  • Candidate experience : Perfect blend between automated and humanized recruitment processes. Don't hesitate to ask us for feedback, anytime.
  • Talented pool : We bring highly-skilled motivated candidates to our clients. Our candidates match their company values and management style.
  • Diversity and inclusion : There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.