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IT-Supporter (m / f / d)

IT-Supporter (m / f / d)

GULP – experts unitedAschaffenburg
Vor 30+ Tagen
Stellenbeschreibung

If working as a service desk employee is not just a job, but also a calling for you, then you've come to the right place! The friendly colleagues at Randstad professional solutions feel called to bring you into a new job that you are passionate about and in which you can fully exploit your potential. A business partner from the IT sector is currently strengthening its team at the Aschaffenburg site. In addition to a permanent position , there are additional attractive benefits. Apply directly online! Randstad welcomes applications from people with a disability.

Here's what our clients offer

  • Direct placement in attractive positions with reputable companies
  • Trusted contacts to companies in the region through many years of market presence
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience

Your tasks

  • Resolving faults and service requests via ticket system, telephone or e-mail
  • Qualification, analysis and prompt rectification of incoming IT faults
  • Installation, configuration and commissioning of client systems in the medical environment
  • On-schedule installation or removal and relocation of client systems
  • Creation of documentation and maintenance of the knowledge database
  • Routine administrative tasks, e.g. assigning authorizations, software rollouts and upgrades
  • Support for IT software and IT hardware products
  • Support in project work
  • Your profile

  • Successfully completed training
  • Professional experience in 1st and 2nd level support for hardware and software faults desirable
  • Confident handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010)
  • Good knowledge of current end devices in the client-server area, such as desktop PCs, thin clients, notebooks and mobile devices
  • Experience with ticket systems desirable, especially OTRS or KIX
  • Ideally experience with remote maintenance systems
  • High IT affinity and technical understanding
  • Excellent written and spoken German, knowledge of English an advantage
  • A high degree of initiative, commitment, flexibility and ability to work in a team
  • Above-average communication skills and strong service orientation