Technical Relationship Manager (m/f/d)

LOCATION : Germany, remote

TASKS AND RESPONSIBILITIES :

• Develop a strong, positive strategic relationship with the customer
• Provide knowledge transfer of IGEL products and functionality
• Assist with the escalation of support incidents through resolution
• Assist in the escalation of support queries to the relevant channels
• Ratify customer projects and provide guidance around further projects / upgrades
• Develop and align a comprehensive account plan with the customer, documenting

customer environment, expectations, priorities and technology deployment

roadmap

Develop a good understanding of the customer environment and use this knowledge

to proactively drive improvements and efficiencies within Customer environment.

Advise the customer on technical best-practices as their IGEL trusted adviser

Use your in-depth knowledge of the customer environment to uncover additional

IGEL product sales opportunities

EXPERIENCE AND QUALIFICATIONS :

Minimum 5 years of experience directly supporting enterprise-level customers in a

TRM capacity

5+ years relevant engineering, consulting, or system integration experience with one

or more vendors or Value Added Resellers (VARs) in the IT industry

Experience with application and desktop virtualization platforms (VMware Horizon,

Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services

• Familiarity with a scripting language a plus (PowerShell, bash, python)
• Familiarity with common database platforms and concepts a plus (Oracle, MSSQL,

MySQL)

• Very good knowledge of German and English, both written and spoken
• Good interpersonal and communication skills
• Ability to work independently, under pressure and multi task
• Be willing to pitch in and be part of the team in all aspects of company life
Vor 15 Tagen