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Technical Relationship Manager (m / f / d)

Technical Relationship Manager (m / f / d)

IGEL TechnologyBremen, Bremen, DE
Vor 30+ Tagen
Stellenbeschreibung

LOCATION : Germany, remote

TASKS AND RESPONSIBILITIES :

  • Develop a strong, positive strategic relationship with the customer
  • Provide knowledge transfer of IGEL products and functionality
  • Assist with the escalation of support incidents through resolution
  • Assist in the escalation of support queries to the relevant channels
  • Ratify customer projects and provide guidance around further projects / upgrades
  • Develop and align a comprehensive account plan with the customer, documenting

customer environment, expectations, priorities and technology deployment

roadmap

  • Develop a good understanding of the customer environment and use this knowledge

    • to proactively drive improvements and efficiencies within Customer environment.

    Advise the customer on technical best-practices as their IGEL trusted adviser

  • Use your in-depth knowledge of the customer environment to uncover additional

    • IGEL product sales opportunities

    EXPERIENCE AND QUALIFICATIONS :

  • Minimum 5 years of experience directly supporting enterprise-level customers in a

    • TRM capacity

  • 5+ years relevant engineering, consulting, or system integration experience with one

    • or more vendors or Value Added Resellers (VARs) in the IT industry

  • Experience with application and desktop virtualization platforms (VMware Horizon,

    • Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services

  • Familiarity with a scripting language a plus (PowerShell, bash, python)
  • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL,

    • MySQL)

  • Very good knowledge of German and English, both written and spoken
  • Good interpersonal and communication skills
  • Ability to work independently, under pressure and multi task
  • Be willing to pitch in and be part of the team in all aspects of company life
    • Jobalert für diese Suche erstellen

    Relationship Manager • Bremen, Bremen, DE