Diese Stelle ist in deinem Land nicht verfügbar.

Job in Germany : IT - Teamleiter (m / w / d) 1st - & 2nd-Level-Support

Universitätsklinikum Düsseldorf Medical Services GmbH (UKM)Düsseldorf

Vor 30+ Tagen

Stellenbeschreibung

Professional work in an exciting and modern environment : Universitätsklinikum Düsseldorf Medical Services GmbH (UKM) is one of four wholly-owned subsidiaries of the University Hospital Düsseldorf (UKD), the largest hospital in Düsseldorf. We are responsible for key areas of the UKD's day-to-day operations and guarantee optimum care for the hospital's secondary processes. This includes the areas of project management, construction and technology, UKM IT, laundry, central sterile supply, security services, logistics, archives and much more. UKM also supports the hospital's IT infrastructure with a wide range of IT services. We would like to sustainably strengthen our team in the area of UKM IT, first and second level support, and are looking for a

IT - Team leader (m / f / d) 1st - & 2nd level support

As an assertive leader and passionate people manager, would you like to strategically advance IT support and strengthen support for users throughout the hospital with a clear focus on modern technologies and efficient processes? Are you looking for a motivated and solution-oriented team culture? Then you've come to the right place!

If you enjoy the following tasks....

Management and organization of the first and second level support team, including personnel management and resource management with around 20 employees
Establishing innovative support solutions, such as AI-based support and chat functionalities for our clinic IT support
Optimization of the roll-out process and implementation of effective life cycle management for hardware and software
Promotion of an open, performance-oriented team culture with support for team members in their further development
Ensuring stable, smooth operations by optimizing and automating processes and defining KPIs

and you bring the following with you....

Completed university degree in computer science or comparable disciplines (Bachelor, Diploma FH); alternatively : completed training as an IT specialist for system integration or comparable qualification, with relevant professional experience

Several years of experience in IT support and team management, ideally in a hospital environment

People manager : ability to inspire and develop a team through motivational leadership and clear communication

Knowledge of modern support technologies, especially AI-supported tools and lifecycle management for IT end devices

High social skills, strong problem-solving skills and assertiveness

Very good German language skills and expression, at least good written and spoken English skills

Ideally you have an ITIL certificate

then we definitely want to get to know you!

What you can expect from us :

An open-ended employment contract in a future-proof workplace

A varied, versatile and exciting field of activity in the field of medical research

Room for personal responsibility, creativity and personal development

Attractive remuneration in accordance with the TV-L collective agreement, with 30 days' vacation, special payment, company pension scheme, etc.

Thorough induction and collegial support in a highly motivated team

Flexibly plannable and family-friendly working time models with the partial possibility of mobile working

A whole catalog of diverse training opportunities for personal and professional development

Attractive employee discounts (e.g. employee canteen, health promotion, corporate benefits & gym pass)

Have we piqued your interest? We look forward to receiving your informative application documents, stating your salary expectations and earliest possible starting date - preferably by e-mail - to

ukm.bewerbungen[AT]med.uni-duesseldorf.de Subject : 241129 IT - TL 1st- & 2nd-Level-Support

UKM University Hospital Düsseldorf Medical Services GmbH

A subsidiary of the University Hospital Düsseldorf

Building 11.75, 2nd floor, Human Resources Department, PF 812

Moorenstraße 5, 40225 Düsseldorf

https : / / www.uniklinik-duesseldorf.de / ukm

Personnel selection takes place with the responsible specialist department of the UKD. Severely disabled applicants will be given preferential consideration if equally qualified. Our data protection information : https : / / www.uniklinik-duesseldorf.de / ueber-das-ukd / unternehmen / tochtergesellschaften / ukm / datenschutz