Technical Account Manager (m / w / d)

We are supporting a global technology company that empowers organizations to create meaningful digital experiences. As part of their continued growth, they are looking for an experienced Technical Account Manager to join their team in Munich . In this role, you will act as a trusted advisor to strategic customers, ensuring the technical success of their solutions and maximizing the value of their investment.

Key Responsibilities :

Serve as the primary technical point of contact for assigned customers throughout their use of the company’s solutions.

Define and execute a customer-specific technical strategy focused on solution health, risk mitigation, and executive alignment.

Identify technical risks and opportunities, and coordinate mitigation and recovery plans with internal teams.

Maintain regular communication and governance with customer stakeholders and internal leadership, providing clear updates on engagement status and outcomes.

Act as the customer advocate within the organization, ensuring smooth issue resolution and prioritization of initiatives.

Drive innovation, best practices, and feedback into the organization’s ecosystem.

Work closely with Customer Success Management, Product, Engineering, Support, Managed Services, and Consulting teams, as well as external partners.

Coordinate across multiple projects and teams, building strong relationships with customer contacts at all levels.

Recommend how new or existing features can be used within the customer’s environment to deliver maximum value.

Lead regular service reviews and mentor junior team members as needed.

Requirements :

Bachelor’s degree in a technical discipline (or equivalent experience).

Several years of experience in technical account management, consulting, customer success, or enterprise support roles.

Strong executive presence and ability to influence stakeholders at all levels, including VPs and C-level executives.

Excellent communication and presentation skills, both in-person and virtually.

Strong problem-solving and conflict-resolution skills with the ability to manage technical and business discussions.

Solid understanding of enterprise architecture, marketing technologies, and customer experience platforms.

Familiarity with development methodologies and enterprise software is highly valued.

Knowledge of tools in areas such as analytics, personalization, campaign management, or digital experience platforms is a plus.

Willingness to travel to customer sites (approximately 15–20%).

What’s Offered :

A dynamic role within a global leader in digital experience solutions.

Hybrid work model based in Munich .

Opportunity to work with some of the world’s most recognizable brands.

Access to the latest technologies and a chance to shape digital strategies at scale.

Supportive, innovative environment with opportunities for growth and learning.