Sr. Operations Agent - Time Critical - 2nd Shift (16:00 to 00:00)

Key Responsibilities

• Documentation & Compliance Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork. Maintain accurate records to meet corporate standards and regulatory requirements.
• Shipment Routing & Optimisation Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments. Analyse cost-time trade-offs to balance service levels with budget objectives.
• Rate Negotiation & Carrier Management Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx). Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
• Brokerage Coordination Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments. Troubleshoot and resolve brokerage issues to avoid delays or penalties.
• Sales Support & Quoting Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers. Empower sales teams with timely shipping insights and potential cost-saving strategies.
• Freight Bill Auditing Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges. Track audit outcomes and contribute to ongoing cost-control initiatives.
• Customer Service & Issue Resolution Act as the primary point of contact for client inquiries and shipment status updates. Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
• Relationship Management Build and maintain strong, trust-based relationships with internal teams and external partners. Consistently deliver exceptional service to strengthen customer loyalty.
• Other Duties Undertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

• Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
• Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
• Strong analytical mind with meticulous attention to detail.
• Proficient in TMS/ERP systems and the Microsoft Office suite.
• Client-focused, proactive attitude with a proven record of delivering service excellence.
• Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

• Minimum of 3 years’ experience in freight operations, logistics, or a related field.
• At least 2 years’ practical experience with motor carriers, freight forwarders, or express couriers.
• High School Diploma or GED required; a Bachelor’s degree in Business, Supply Chain, or Logistics is preferred.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.