Operational IT Department Manager

Apifonica is an Estonian company with its headquarters in Tallinn and offices in Poland, Germany (Tenios brand), Italy, Latvia.

We offer intelligent cloud solutions and develop software solutions for communication services for businesses in Europe.

Apifonica is a highload cloud communications platform that allows companies to automate their conversations with customers.

Apifonica is a fully customisable solution for automation of communication in HR, sales and customer support. This automation is tailored to the customer’s goals as our experts analyse your workflows and we customise our platform to fit your project : from basic automation of voice & text notifications to complex solutions fully integrated with your IT system featuring AI-powered voicebot, smart reporting and workflow automation.

Among our customers are such big brands as Ergo (Germany), Huawei (Germany), Decathlon (Poland), LPP (Poland), Sportsalliance (Netherlands), 4F (Poland), SkyEng (Cyprus), Jeronimo Martins (Poland) and others.

More about Apifonica : www.apifonica.com ; more about Tenios - www.tenios.de

Key Responsibilities :

• Managing the operation team's processes
• Managing projects relate to automating the company's financial process (invoice, report, credit limit and accounts receivable control, integration with accounting system, payment distribution, and others)
• Managing the information security documentation system and related projects
• Managing technical support for infrastructure BSS / OSS systems (billing, accountant, data centers
• Managing the technical maintenance process of the company's corporate websites

The ideal candidate should have :

• Work experience in a leading position in IT not less than 3 years, preferable in the sphere of telecommunications or software development.
• Practical experience in the field of managing operational activities and project management.
• Experience in automating financial processes of the company
• Experience in organizing cross-team project
• Experience working in telecommunications company
• Experience working or managing with ERP, BI, Billing, Accountant systems
• Knowledge of software development process methodology
• Knowledge of standards and requirements ISO / IEC 27001 : 2015 : 2022
• Proficiency in English at a level not lower than Upper-Intermediate, as the company has several countries of presence.
• Based in or willing to relocate to Cologne, Düsseldorf, or Riga.

Nice to Have :

• Knowledge of standard and requirements ISO 9001 : 2015
• Experience in engineering position

Why Apifonica?

• Hybrid format of work from our office. We're flexible about when and where we work, though we do meet in our office in Cologne city center.
• Learning and development. Out teams plan out courses for each member and we cover expenses.
• Great career and competitive salary. You'll become part of an international team, learn from the best and grow as a professional.
• Last but not least, you'll enjoy the inspiring and fun atmosphere we have;)

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