Customer Solutions Engineer

Atmen is looking for a Customer Solutions Engineer to join our Operations Team and drive customer onboarding, implementation, and delivery.

This is a highly client-facing role, focused on ensuring customers successfully set up and operate Atmen’s platform. You will guide them through onboarding, help them upload and structure their data, validate configuration quality, and support them through pre-certification preparation and audit readiness.

You will work closely with customers, internal regulatory experts, and our product team - ensuring that customer feedback, issues, and real-world regulatory constraints are translated into actionable product improvements.

⚠️ This is not a software engineering role. You will collaborate closely with developers, but you will not be expected to fix code bugs or build core product features.

Tasks

🎯 Your Mission

Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.

🧩 Key Responsibilities

Customer Onboarding & Implementation (B2B SaaS)

• Own onboarding and implementation activities for a defined set of customers.
• Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
• Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
• Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.

Data Setup, Validation & Quality Checks

Issue Tracking, Bug Reporting & Product Feedback

Code-heavy topics are escalated to the engineering team.

Regulatory & Certification Sparring Partner

While deep regulatory expertise is not required from day one, this role requires curiosity and comfort with complex regulatory topics.

Operational Excellence & Scaling Delivery

Requirements

🏆 Must-Haves

3+ years of professional experience in a relevant role such as :

◦ B2B SaaS Implementation

◦ Technical Consultant

◦ Customer Delivery Manager

◦ Technical Customer Success Manager

◦ Solutions Engineer / Architect

◦ Frontend Software Engineer

Please note that the qualifications listed above are intended as a general guideline only. We encourage all qualified applicants to apply, even if they do not meet every requirement. If you are interested in this role, please include in your application why you believe you would be a good fit.

🙏 Nice-to-Haves

🎓 Education

Degree in Engineering, Industrial Engineering, Sustainability, Energy, Management & Technology, Business & Technology , or a related field — or equivalent practical experience.

☑️ Job requirements

Benefits

Tell us your story! We are looking forward to your application and will try to get back to you as soon as possible!

Atmen is a Munich-based RegTech startup revolutionising green certification. Our SaaS platform helps energy-intensive industries (fuels, chemicals, materials) automate compliance and certification —cutting down time by up to 90% .

We replace today's manual, costly, and unpredictable certification processes with continuous, technology-driven compliance . Our mission? Making sustainable production simple, scalable, and cost-effective.