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Risk and Major Incident Manager mfd

Risk and Major Incident Manager mfd

SportradarMunich, Germany
Vor 16 Tagen
Stellenbeschreibung

LOCATION :   Must reside in London Munich or Vienna

WORK TYPE : Hybrid remote and onsite

Company Description

Were the worlds leading sports technology company at the intersection between sports media and betting. More than 1700 sports federations media outlets betting operators and consumer platforms across 120 countries rely on our knowhow and technology to boost their business.

Job Description

The role of the  Risk and Major Incident Manager  is to protect the organisation and ensure continuity of service for our clients through :

  • Effective management of major incidents and crises when they arise
  • Partnering with risk owners to ensure proactive identification and management of risks

This role sits within the wider Enterprise Risk Management Unit and includes participating in the oncall schedule as incident responder. The role requires strong multitasking ability highly developed communication skills an ability to navigate through uncertainty and the skill to take command and control of a situation with various levels of management including with senior leaders.

Incident and Crisis Management responsibilities :

  • Lead on the management and resolution of Incidents and Crises :

    • Be the central point of contact during critical situations to ensure swift and effective response addressing people safety issues minimizing service downtime and restoring normal operations in alignment with predefined service level agreements (SLAs).

  • Coordinate crossfunctional teams including technical experts and support functions to investigate diagnose and resolve major incidents efficiently ensuring regulatory requirements are met.
  • Manage external perceptions and coordinate crisis communication activities internally to senior stakeholders and externally to our clients.
  • Own and shape the Major Incident and Crisis Management Frameworks

    • Thought leadership in the maturity and evolution of the Major Incident Management and Crisis Management frameworks.

  • Partner with key stakeholders outside of your unit to plan for and deliver a coherent and effective approach to managing major incidents and crises.
  • Develop facilitate participate and support Major Incident and Crises Management Exercises and Testing across the organisation.
  • Generate insights from Major Incidents and Crises to drive reduction in number of incidents and improve service reliability though Root Cause Analysis postincident reviews and incident reporting

    • Risk Management responsibilities :

    Under the leadership of the ERM Director and with a focus on operational risks participate in the design and implementation of Enterprise Risk Management processes across Sportradar.

  • Support all elements of the risk management process as required :

    • Conduct regular risk identification assessment and evaluation with management across the various business units;

  • Work with Risk Owners to define risk appetite and ensure ongoing monitoring of Sportradars adherence to set appetite;
  • Work with the business to define controls and action plans required to effectively manage the risks identified;
  • Deliver on specific risk related projects in response to business needs.
  • Support the implementation and drive adoption of an industry leading GRC Tool across the Company (AuditBoard).
  • Work with other 2nd line assurance functions including Business Continuity and Physical security to drive improved endtoend resilience for the organisation.

    • Required Skills / Abilities and Knowledge

  • Handson crisis and incident management experience.
  • 3 years experience in Incident Management and Enterprise Risk Management.
  • Experience working effectively in a highly dynamic and complex environment.
  • Sound understanding of the organisation and challenges of a digital business technical expertise not required but sound understanding of technologies used in a digital business a plus.
  • Strong command of the English language verbal and written.
  • Ability to be on call and work traditional and nontraditional work hours as determined by an event or circumstances.
  • Strong problemsolving skills (e.g. ability to structure ambiguous problems and mobilize diverse teams to solve them; ability to lead the team to define the root cause of issues).
  • Ability to move people to act (e.g. convening structuring owning the agenda and facilitating meetings and workshops to lead groups to agreement and commitment to execute).
  • Major Incident Management tool experience preferably with ServiceNow
  • Familiarity with incident management metrics such as MTTR / MTTD root cause analysis
  • Professional experience with ITSM / ITIL best practices certification is a plus.

    • OUR OFFER :

  • Work for and shape one of the fastestgrowing digital sports companies in the world at the exciting intersection of sports media betting and advertising.
  • A company culture that promotes kindness sports physical exercise and team play.
  • Be part of a highly motivated innovative and dynamic organization with people from more than 30 nationalities in our offices.
  • Women in Tech  community and Sportradar  Pride  group inside the company inclusive for everyone to participate in
  • An annual performancerelated bonus
  • Opportunity for hybrid working.
  • Company pension plan flexible voucher card bike leasing and other health care benefits.
  • Summer events and Christmas party
  • Coffee tea fresh fruits and water in the office
  • Internal management programs according to management level : Grow / Lead Like a Pro / Sportradar eAcademy including team workshops with external trainers

    • Buckle up hold on tight and get ready for an incredible adrenalinerush throughout this exciting ride with us : #maketheteam and shape your future as well as ours!

    Additional Information :

    At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

    Remote Work : Employment Type :

    Fulltime