IT Support Engineer (DACH)

Welcome to the fascinating world of Zoho where innovation efficiency and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration our organisation believes in experimentation iteration and following your instincts.

Zoho Corporation is a leading provider of SaaS products empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Key Responsibilities :

• Learn and master Zohos suite of SaaS products to become a product expert.
• Assist European customers via phone chat and email addressing inquiries troubleshooting issues and providing product guidance.
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.

Requirements

Bonus Skills :

Benefits

It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together lets shape the future of business software!

Required Skills :

5 to 8 years of proven experience in areas such as OpenTelemetry standards distributed systems AI / ML-driven performance bottleneck detection Docker and containerization technologies and network infrastructure management (implementation configuration or pre-sales). Strong communication and presentation abilities along with fluency in German. Ability to handle customer objections and technical queries confidently. Analytical mindset with strong problem-solving abilities. Hands-on experience with comparable tools such as Dynatrace AppDynamics Solar winds Datadog Grafana New relic PRTG AWS CloudWatch Azure Monitor or Google Cloud Operations tools or equivalent platforms is required. Certifications around Cloud Architect Certifications (AWS Azure GCP) SRE certifications CCNACCNP certifications could be a value add.

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Full Time

Experience : years

Vacancy : 1