We are looking for several

IT Customer Service Managers
(m/f/div)

Location: Berlin or Würzburg

Application deadline: January 26, 2026

Employment: Full-time
(Part-time is possible in principle)

Start date: Immediately

Job number: 09-098-2025

Remuneration: E12 TV EntgO-DRV

Area of responsibility

We are the joint data center of the German Pension Insurance Fund, located in Berlin and Würzburg. We operate the IT infrastructure for all pension insurance providers in Germany. Among other things, our service management team ensures efficient processes, guarantees the quality of our services, and is in direct contact with our customers. Customer service coordinates and manages IT services, and we work closely with the technical and commercial departments. We look forward to welcoming new colleagues to our Berlin or Würzburg locations.

Your tasks

• Coordinating and managing requirements management
• Coordinating service level management (defining and monitoring SLAs)
• Performing tasks in the area of customer service management, such as business relationship management with department heads, RV carrier management, external companies, and internal colleagues
• Acting as the point of contact for customer inquiries (content-related, contractual, and technical) regarding customer requirements, including feasibility analyses and economic assessments
• Contributing to the updating of the DRV data center's product portfolio in the development of product strategies and the introduction of new products
• Advise and support customers in budget planning and management as far as the products and services of the DRV data center are concerned.

Your profile

• You have successfully completed a university degree (bachelor's/diploma) with a focus on IT or economics, or an equivalent qualification.
• Alternatively, you have successfully completed commercial, office, or administrative vocational training, or IT-oriented vocational training.
• You already have several years of professional experience in IT service management or IT account management.
• You have knowledge of project management methods.
• Ideally, you have a qualification or further training in the IT field with an understanding of IT topics and knowledge of the IT infrastructure of a data center.
• ITIL Foundation and IREB certification are an advantage
• You have strong communication skills and a patient, objective, and service-oriented manner
• You have a structured, organized, and independent way of working and bring technical affinity, flexibility, and openness to new topics and technologies
• As a team player, you impress even under challenging conditions with your resilient and reliable way of working.

We offer

• A varied job with all the benefits of a large public employer, including 30 days of vacation, annual bonus payments, and much more.
• Family-friendly, flexible, and service-oriented working time models supplemented by our service offerings and cooperation partners to help you balance work and family life—benefit@work for parents and Amiravita for family caregivers. Flat hierarchies, short communication channels, and open doors
• Health promotion offers such as prevention courses and company sports groups
• After training, flexible working, including from home, and the necessary technical equipment are part of modern working in the IT sector for us
• Working in cross-location teams and projects at our Berlin or Würzburg locations

Further information

We will conduct interviews with shortlisted applicants to fill the positions.

As the German Pension Insurance data center, we are operators of critical infrastructure (KRITIS), so applicants must be willing to undergo security checks by the DRV Bund.

The positions require a willingness to travel occasionally and participate in training courses/events outside the Berlin or Würzburg locations.

These are positions that are susceptible to corruption, which is why particular reliability and integrity are expected.

This job advertisement refers to an area in which women are underrepresented within the meaning of the Federal Equality Act. The German Federal Pension Insurance Fund has set itself the goal of promoting women in the workplace. We therefore welcome applications from women with a particular interest in this area.

People with severe disabilities or those treated as such within the meaning of Section 2 (2) and (3) of SGB IX will be given preferential consideration if they are equally qualified.

Applications from people of all nationalities are welcome.

We look forward to receiving your application

Your contact person, Franziska Engling, will be happy to answer any questions you may have at:

Phone: 0151-50326365

Email:
franziska.engling@drv-bund.de