Key Account Specialist (Inside Sales) m/f/d

KEY ACCOUNT SPECIALIST (INSIDE SALES) m/f/d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for complementing and supporting Key Account Executives activities for designated Regional and Local Key Accounts.

• Smooth customer and service oriented performance for designated key accounts

• Pro-active account management and development incl. follow-up on sales leads

• Make quotations to customers for designated accounts incl. follow-up

• Negotiate prices and secure best cargo mix

• Produce and update ratesheets

• Active communicator with international internal as well as external stakeholders

• Escalation point for enquiries or complaints

• Liaise cross functionally to overcome operational issues

• Ensure compliance with company rules

• Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

• A minimum of 3 years of professional shipping experience preferably within Inside Sales/Key Account

• Distinct customer and service focus

• Persuasive, target- and result oriented, competitive with strong communication and negotiating skills

• Advanced MS Excel or Google Sheet skills and a strong administrative focus

• Broad shipping knowledge with cross functional and commercial mind-set & knowhow

• Business fluent in English and local language

• Strong digital orientation and growth mind-set

WHAT WE OFFER

• Modern workplace

• Mobile working possibilities (2 days per week)

• Flexible working time

• Company pension scheme

• 30 days vacation

• Open communication and innovative collaboration

• Career & development opportunities

Located in the Hamburg office.